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"The wait time was not as expected. We waited an hour and a half instead of the half hour we were told. No one was picking up the phones because we were told they were too busy. And the food was not cooked properly the sliders were red inside and the chickenfajitas were a refrigerator cold they never even hit an oven or microwave"
Phone: +14137468827
Address: 1175 Riverdale St, West Springfield, United States
City: West Springfield
Website: http://www.chilis.com/
Dishes: 3
Amenities: 2
Categories: 5
Reviews: 699
I don't like Mexican food. It's too spicy. So I ordered the Cajun chicken pasta without the spices. Usually when I special order, it's a big disappointment. But not here in West Springfield. It was awesome. The chicken was cooked perfectly. It was a 3for $10 deal. The clam chowder was lacking in clams and potatoes but the soup was very tasty. The cheese cake was really goodtoo. The service was great. It's going on the list of the restaurants I like.
The service was terrible. We waited at least 15 minutes for a server to show up. We ordered 2 drinks, they brought one and we had to remind them about the 2nd one. The dish that I ordered was incomplete, I told the server and she said they were workingon it but they never brought it. They were not silverware on the table. My kids spilled her drink and we asked for help butnobody helped. Terrible service!!!!
The food super good. But to be honest whenever I go I notice two things. 1. the tablet and buttons all dirty and greasy. 2. Salt and pepper shakers with food residue. I always leave the review but I think they totally ignore it because it's getting worse. Ilike to eat from there but I think I'll start to avoid it. In a way it makes you think about what things are overlooked in thekitchen.
Dinner with my dad and step mom from out of town. The waitress, wish I could remember her name was very accommodating. My only complaint is their online menu didn't match in store menu. They also did not honor their online coupons and specials. No reasonwhy. Just didn't. I give the waitress an A though. She could only do so much without management. The food was edible. Atmospherewas good.
The wait time was not as expected. We waited an hour and a half instead of the half hour we were told. No one was picking up the phones because we were told they were too busy. And the food was not cooked properly the sliders were red inside and the chickenfajitas were a refrigerator cold they never even hit an oven or microwave
