MY WIFE PLACED AN ORDER ON 3/1 WITH THE APPWHEN I WENT TO THE LOCATION TO RETRIEVE THE FOOD IT WAS NOT READYAFTER WAITING 20 MINUTES FOR STEAK IT WAS STILL NOT READYI ASKED FOR A REFUND AND THE MANGER ADVISED I HAD TO CALL THE HOME OFFICE TO GET A REFUNDI PLACED AN ORDER WHILE AT THE LOCATION SO I ASKED FOR A REFUND FOR THAT ORDER TOO THEY GAVE ME THE WRONG REFUND AMOUNTALSO WHILE WAITING I OBSERVED THAT THE STAFF MEMBER MAKING THE TO-GO ORDERS NEVER CHANGED HER GLOVES WHILE MAKE SEVERAL DIFFERENT ORDERS
I came here after a short flight for a late lunch. Was kind of hesitant due to the 3 star review average, but it was a fine Chipotle and doesn't deserve just a 3 start average. The food served was as expected, floors and bathrooms were clean, and the people working on Saturday Feb 17, 2024, at around 2 pm was very nice. The only ding that I will give them is that the table had a lot of cleaning residue on them. Either it was from the cleaning fluid, or grease due to insufficient cleaning.
The food was quite good, but unfortunately, the service left much to be desired. The customer service was below expectations, with the staff being impatient and rude. They were using the same tongs for pork, beef, and chicken, which raised some concerns. When I brought this to the attention of one of the workers, they reacted negatively and dismissed my concern. I requested to speak with a manager, who ultimately addressed the issue.
Kinda meh. Oddly this store was not as .. happy, as almost all others I 've been to. Servers were kind of what do you want!? Next!! .. which is not typical Chipotle style. I was disappointed by that. Also, I ordered guacamole, and it was .. browning. I guess no big deal, I 've just not seen that happen with guacamole at other Chipotle stores. Again, not bad .. just not the happy hour standard as others. Meh.
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The staff did not speak English and I had to explain my order 4 times after the 4th time they still had it wrong so I just took what they gave me. 1 order of tacos had 2 tacos full of meat and the 3rd taco only had 2 pieces of meat with enough sour cream for the the whole order.
Feels run down. Food was less than fresh. The site was out of napkins and just felt rundown. Franchise needs to wake up this location damages the chain overall. I was at same location two years ago and it has not maintained.
The group of 7 ate a lot of burritos and bowls. Some were spicier than expected. The important thing is that we were all satisfied and were super happy with what we bought. We all ate for less than 60 dollars.
Steak has a weird texture. Sauces are all extra charge options. Prices add up. I think you get a much better deal with Cava (Cava is Mediterranean though but has the same general concept).
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Great location. Great service. Quality food as always. It was busy while I was there, so some tables were in need of cleaning, but that’s to be expected. Overall a great Chipotle location.
This had been the best chipotle I have been to. Fast orders
