"I had high hopes for this restaurant, but unfortunately, my experience was disappointing. I found a hard piece of chicken bone in my bowl (see the two pictures below), and the chips were a bit overcooked and lacked seasoning. Overall, the dish was not tasty at all, and I feel like I wasted my money on food that wasn't prepared well. Next time, I think I'll choose a different restaurant!"
Ordered a barbacoa quesadilla (picture attached). What they gave me did not look like a quesadilla. Part of me was understanding. I thought, Hey, it 's take out! They can 't make everything look like it 's on a television commercial! Another part of me, some would say the Karen in me, is outraged that they tried to pass this lump of meat in a stale tortilla off as a quesadilla. I hope by posting this picture the management sees how awful they 're presenting food and actually does something to correct it, or at least deters others from having the same poor experience I had. I wish I could say that everything other than this was great, but they finessed me for $2.50 by not giving me the chips...
Ive been going here for years, and have never experienced this in my life. It seems a lot of the old staff is gone, and the new people are beyond rude and unprofessional. The second person of the assembly line was awful! We thought the first one had anattitude, but the second employee had her beat! She was upset because we requested the lettuce be changed out. There was a bigbin of old brown lettuce clearly going bad. It looked they rinsed it water and kept telling us all of the lettuce look likethat. We finally had to tell them we worked for the health dept, show our badge, and politely request for a different batch. Shebrought a new one out that looked WAY BETTER! Next thing I know, she st...
I ordered on doordash around an hour before close and after waiting nearly 30 minutes for my food , two store employees(a teenage boy and a young girl) stated they ?didn?t have it?. The store address was read out loud and confirmed by him and yet he still stated there was no order when there was CLEARLY a bag sitting there. They took my food for themselves assuming it was not going to be picked up and lied about it. If you?re that hungry, ORDER/MAKE your own. I?ve worked in restaurants for years and usually if food is left over, we WAIT to make absolute sure no one is going to claim it. That is absolutely absurd and ridiculous!! Management, tell your team to DO BETTER!!!!! I hate that Google...
There was no manager on-site to handle the situation, and the staff made no attempts to address the growing frustration of the crowd. Despite having years of experience with online orders, Chipotle still lacks real-time monitoring to accurately reflect when orders are ready, and they don't have the capability to pause or limit orders during busy times. It’s clear that the kitchen can’t handle the volume of orders, and this situation is unfair to both employees and customers trying to get their meals on time.
There are two other fresh burrito and bowl places nearby that I’d recommend trying instead, especially during lunch or dinner. And of course, when I finally got my meal, they were out...
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This location isn?t as good as it used to be. The funny thing is any time I go to a Chipotle in Baltimore the food and cleanliness is better, you?d think it would be the opposite. I just think the overall problem is the management, when you havegood management you have good employees that care, when you have poor management or a person who?s in over their heads it willshow. The fact the food production is a problem along with the sanitation is why I believe that it?s ultimately the one incharge, they know what?s going on and they either don?t care or don?t adequately understand how fix it.
I order a chicken bowl for pick up and they give me shredded beef, how you mix up shredded beef for chicken and you already messed it up and there is no meat, lettuce or cheese. Every time I go to this chipotle there is always a mistake with my order and I?m on my lunch break to get back to the office and my order is incorrect. Can they read at this restaurant. I will never go back to this restaurant and then you can never reach anyone in the phone very poor customer service. If I could give a zero I would. And I also asked for white rice and this sure isn?t white rice pay attention.
This situation is not as good as before. The funny thing is when I go to a chipotle in Baltimore, eating and cleanliness is better, you think it would be the opposite. I just think that the overall problem is management when you have good management, you have good employees who care if you are bad management or a person who is over their head will show it. The fact that food production is a problem, along with the sanitary situation, why I think it is ultimately the responsible person, they know what is going on and they either don't care or don't understand enough as fix it.
I?ve ordered online 3 times to get this skimp of A bowl. Why even pay 14-15 dollars for this half and half. You guys maybe woke and support these woke stuff but I know for sure you don?t support your customers with your product. I used to rave how chipotle is better than qudoba but now I?m switching to your competitor. It?s literally 6 big bites. I just finished eating that snack that almost costed $20 guess what not the slightest bit full.
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However, to make matters worse, they started throwing and slamming our food onto the counter! It was ridiculous. Other customers behind us agreed that the salad was old and looked rotten. Something needs to be done about the quality of the food and the level of customer service. It's also extremely disrespectful to speak another language in front of customers when we are asking for something. What a disappointing experience.
I had high hopes for this restaurant, but unfortunately, my experience was disappointing. I found a hard piece of chicken bone in my bowl (see the two pictures below), and the chips were a bit overcooked and lacked seasoning. Overall, the dish was not tasty at all, and I feel like I wasted my money on food that wasn't prepared well. Next time, I think I'll choose a different restaurant!
Kid's Build Your Own (Chicken Al Pastor)
Kid's Quesadilla (Chicken Al Pastor)
Kid's Build Your Own (Beef Barbacoa)
Chips Tomatillo-Green Chilli Salsa
Kid's Build Your Own (Cheese Only)
Kid's Quesadilla (Beef Barbacoa)
Chips Tomatillo-Red Chilli Salsa
Kid's Build Your Own (Carnitas)
Kid's Build Your Own (Sofritas)
Kid's Build Your Own (Chicken)
