Awful location—do yourself a favor and steer clear! This isn’t my first bad experience here. Yesterday, I went to order three items for my family, and the staff was incredibly rude. The woman taking my order rolled her eyes when I mentioned that I wanted three items, and when I asked for a side of salsa, they outright refused to provide it. I also ordered a side of tortillas, paid for them, but they were missing from my bag. I also paid for guacamole, which was absent as well. When I inquired about my missing items, the staff offered no assistance and simply said, "Sorry, we don’t have it." They took my money but didn’t deliver what I ordered. When I asked for their names, they refused to pr...
I always look forward to my lunchtime favorite at Chipotle. Since it tends to get quite crowded during lunch hours, I make an effort to arrive either before or after the rush. The food is consistently fresh and well-prepared. However, I’ve noticed that they sometimes have trouble keeping the preparation area clean. I've brought this up to them multiple times because food safety is an important issue. Thankfully, I've never experienced any illness after eating there.
The new pollo asada tastes awful! The quality of Chipotle’s protein has really gone downhill. Ordering through the Chipotle app is a completely different experience than ordering in person—the ingredients aren’t balanced, with some bites too salty and others bland, making for a terrible overall flavor and a total waste of money. The staff at this Chantilly location are unprofessional and careless with orders. I definitely wouldn’t recommend spending your money here.
To make things worse, my dad found a piece of plastic in his burrito bowl during dinner, which was quite alarming. Overall, the staff at this location were unfriendly and seemed disorganized; the woman who prepared my burrito was unable to wrap it properly and simply placed it in a bowl instead. Furthermore, there were issues regarding basic hygiene (please see the photo below of my mom holding the piece of plastic from my dad's bowl).
Book a table now
Every time I go, it seems like something is always missing—either the guacamole or the salad. I've also noticed that the staff doesn’t appear to be well-trained. I usually visit two different Chipotle locations twice a week, either the one in Chantilly or the one on Main Street in Fairfax. I truly wish the employees at this location could be trained like those at the Fairfax store.
Every time I finish my meal, it feels like something is missing, whether it’s guacamole or salad. I don’t believe the staff here are properly trained. I usually go to two different locations twice a week—either the one in Chantilly or the Main Street location in Fairfax. I truly hope the employees at this location can receive training like the team at Fairfax.
I’ve visited this Chipotle location a few times in recent months. On my last visit, it appeared they were recovering from a busy rush. The staff let everyone in line know they had run out of chicken and it would take about 20 minutes to prepare more. As a result, I decided to go with my backup option and ordered steak instead.
I've visited this Chipotle location twice in the past few months. The other day, they seemed to have just recovered from a busy rush. They informed customers that they were out of chicken and it would take 20 minutes to prepare more. I decided to go with my second choice and opted for steak instead.
Book a table now
The food was outstanding, and the service staff was exceptionally cheerful. However, the restroom could use some updates, and it might be best to relocate the drinks area away from the entrance to the restroom. On a positive note, there is ample parking available.
Overall, the staff was unhelpful and inefficient. Their behavior was rude and discriminatory. This establishment should be closed down!
