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"I had one of the best Chipotle experiences recently. While many locations seem to be declining in quality, I was pleased with every aspect of my visit here."
Phone: +15154229800
Address: 1551 Valley West Drive, West Des Moines, 50266, United States Of America
Reservation, Booking
City: West Des Moines
Website: http://www.chipotle.com
Monday: 10:30 -19:00
Tuesday: 10:30 -19:00
Wednesday: 10:30 -19:00
Thursday: 10:30 -19:00
Friday: 10:30 -19:00
Saturday: 10:30 -19:00
Sunday: 10:30 -19:00
Dishes: 10
Categories: 5
Reviews: 1122
chipotle in valley west mall, west of the moines, ia I wanted to eat with three others. the staff was very nice, the food was in order, the last time I went a few years ago. but there were no pleasant things, and this restaurant is so dirty. first, the serviettes, the hot sose and salt and pfeffer that were present a long time ago were missing, if they want to eliminate the supply of bottles of hot sose for health reasons, they should provide packages. the same with salt (we asked us were given a small vessel with salt). but every table was dirty, covered with food. floor covered with rice and other food detritus. we asked for a wet wut to clean our table, they brought a dry towel and put ev...
The experience I had while waiting in line at the restaurant was frustrating. I had to place my order, but the staff member seemed preoccupied with online orders. I expressed my impatience, saying that I had been waiting, and asked him to complete my order since I was in line. He simply told me to leave, so that's what I did. These are the facts, and customers can decide for themselves if they want to dine here.
I placed a $229 catering order and when the scheduled time arrived, the restaurant didn't seem to be aware that they had an order to fulfill. It took nearly an hour after the scheduled time for the order to finally be ready. Additionally, the delivery driver did not receive a tip.
I am officially not ordering from this place anymore. I have eaten at numerous Chipotle's over the years. I order the same thing. Twice in the last month I have had a bad reaction to the food. I never do at the other places. I'll spare the details, but I don't trust this place. Book a table now
Chipotle is usually good. This one seems WAY dirtier than any other Chipotle I've been to. The garbage was overflowing everywhere. The garbage by the drinks was so full it covered the silverware, lids, straws, etc with nasty garbage and food waste.
Order from this location via Door dash and the first orders was leaking when the driver handed it to me or the second order was incorrect. Going to use a different location to order on-line next time. This Chipotle is the worst!
My sin got the chicken burrito and the chicken had way to much spice to hot to eat plus the service was not very good the guys looked and acted like they didn't care no enthusiasm at all
I've dined in and out at this location at least two times a week for the past 10 years and I have never been disappointed in the quality of the food and service. Highly recommend! Book a table now
Randomly “closed” from 5-530pm on a Saturday night when I made a special trip down to valley west for dinner. Couldn’t wait 30 minutes to order. I’m guessing short staffed.
I had one of the best Chipotle experiences recently. While many locations seem to be declining in quality, I was pleased with every aspect of my visit here.
