Upon looking at the reviews for this location it's no surprise that there are so many negative ones. I work in the mall, and almost every experience here has been negative. Most of the time's associates are on their phone (as show in the picture) and on other occasions associates decide to serve your food with a side of attitude!! I've brought this to their attention many times and just get a rude disgusted look back from them, as someone who works at the mall I know how crucial reviews are so hopefully this one gets taken seriously.edit: forgot to add, shout out to the associate that's shown in the photo thats working the line as she was very friendly, nice and was trying her best to keep t...
Oh my goodness, where do I even begin? I've heard so much about Chipotle—everyone is always talking about it. So one day, on a whim, I asked my friend if it really lived up to the hype, and if it did, we should go together. Girl, that was the best decision I’ve ever made! I dream about Chipotle; I think about it every day. I’ve always appreciated my friend, but on that day, my gratitude really deepened. Without her, I probably wouldn’t have tried Chipotle for years. I am so thankful for her because otherwise, I would have missed out on the incredible experience of enjoying Chipotle. The flavors, the GUACAMOLE, the beef—oh my goodness! It has become my favorite food ever!
These workers don’t know what they’re doing. Upon asking for double chicken, they gave me a full scoop and maybe 2 pieces of chicken on the second scoop, unbelievable. I might as well have not even paid the extra money for double chicken. Also, they gave me about 1/3 of a scoop of black beans instead of a normal freaking scoop. The stinginess is crazy compared to other Chipotle’s I have been to, it’s like these guys were trying to give me the least amount of food possible. The food was good as always, but they don’t even serve you the portions they’re supposed to give out. I’d steer clear of this Chipotle in particular.
My special needs student was not able to buy a burrito today because Chipotle decided they would no longer accept cash. What about all the people that don 't have bank accounts or use a check cashing service? Who live in poverty but want a fresh burrito? What if a homeless person scraped up enough change to buy a quesadilla? Shame on you. The special needs population at the Glendale Galleria is 100 strong. Luckily, Panda Express took his cash so he was able to eat, but I will be sharing this story in hopes that they begin to boycott this place in general. Stop making it harder for people to purchase a warm meal.
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The staff member informed us that we needed to order online due to issues with their system. After placing our order online, I went to confirm it, only to be told that they wouldn’t be making it because the order was received at 7 PM. He explained that they do not fulfill any orders placed after that time, despite their posted hours on Google stating they close at 8 PM. When I asked for a refund, he refused and directed me to handle it through the app instead. Overall, the customer service experience was very disappointing. He also mentioned that they reheat leftover meat for the next day.
I LOVE chipotle, but this has to be the absolute worst one. I totally get a mall location that must be very hectic, but there has never been a singular time I've been where they were not missing a menu item. The chips are ALWAYS stale, and the stations are absolutely disgusting. Some of the workers are pleasant, but a majority are just serving major attitudes. My server today stopped away when I asked if I could have a large chip instead of a small... as I paid for a large. Overall it makes me not want to eat chipotle...
Waited 20mins in line, just for the girl to tell me they ran out of white rice. When i asked how long it would take that i can wait. I couldnt believe what i was hearing. 30mins to 45mins! Yes 30mins or more. MANAGER! PLEASE TEACH YOUR STAFF TO WRITE AND POST SOMEWHERE IF YOUR OUT OF ITEMS. Dont waste people's time waiting in line like this! Ridiculous.
The Chipotle in the mall provides swift service and convenient parking. However, the portion sizes here appear to be smaller compared to other Chipotle locations. Although the quality remains high, those with larger appetites might feel less satisfied. Nonetheless, it's still a solid choice for a quick meal while shopping.
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Horrible customer service.lazy staff. Working like tortoise. Long line and they are 5-6 people but couldn't help people in time.
Lady through the pick up drive thru lane around 210 ok August 15th was super nice!
