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"This is the worst Chipotle I've ever visited, and they act like they don't care! OMG, it's always sloppy kitchen appearance and people serving you with nonchalant attitudes, sad!"
Phone: (+1)3012787531
Address: 3701 Branch Ave #2100, 20748, Camp Springs, US, United States
City: Camp Springs
Website: https://locations.chipotle.com/md/camp-springs/3701-branch-ave
Monday: 10:45 -22:00
Tuesday: 10:45 -22:00
Wednesday: 10:45 -22:00
Thursday: 10:45 -22:00
Friday: 10:45 -22:00
Saturday: 10:45 -22:00
Sunday: 10:45 -22:00
Dishes: 0
Amenities: 3
Categories: 4
Reviews: 137
I visited the restaurant with the intention of making a purchase, but I asked to use the restroom first because I did not want to eat my food in a bathroom. The restroom required a code to enter, which I was told to ask for. However, when I asked a coworker and a supervisor for the code, they informed me that I needed to make a purchase in order to use the restroom. I explained that I intended to buy something, but needed to use the restroom first. Despite my assurance that I would make a purchase, they refused to provide me, a paying customer, with the restroom code. I expressed my disappointment and frustration, and ultimately decided not to make a purchase as I found the situation absurd....
So I ordered my food through the app at 7:18 pm, the earliest time slot that was available was for 8 pm. I go into the restaurant at 8:02 pm, and my food had not even been started. When asked about the food, the manager had to search for my receipt. Only to find out that I still had a wait for the chicken and steak to get done. Another 15 minutes for the chicken and 5 minutes for the steak. Then found out while I was waiting for those items, there was no more cheese. Now I have to wait 5-10 working days for a refund. After the employee Ms. Alayshia was rude to me when I asked her about a refund. Was told that I needed to go back on to the app to request a refund. Thankfully, the manager that...
I went into the restaurant with intentions to purchase some food, but I asked to use the restroom first because i did not want to take my food into a restroom. The restroom needs a code to enter so i asked for the code. I was then told by a employee and a supervisor that i have to purchase something to in order use the restroom. I told them i am buying something but i have to use the restroom first. So they didn?t give me a paying customer (repeatedly) the restroom code i was told that they would get in trouble. So i proceeded to leave and not buy anything because that is ridiculous. Why should I A customer have to buy my food first then take it to the restroom with me!! They are GHETTO AND...
Long wait times. They place priority on the online orders. They should have a separate station like the one in Clinton does. I don?t like that they talk over the food without a mask. Also, when ordering they don?t give you a chance to state what you would like?why are you asking about toppings before you even start my bowl. It just throws me off. I?ll drive a little further to Clinton.
This is the worst Chipotle I've ever visited, and they act like they don't care! OMG, it's always sloppy kitchen appearance and people serving you with nonchalant attitudes, sad!
