Staff uncommunicative served milk in dirty pot. When asked for it to be changed no apology just poured milk into another pot without comment. Tables dirty and when some were reluctantly cleared they were not wiped clean. Staff looked unkempt loose hair and no aprons. Watched one member of staff touch her mouth, hair, nose and ear before then serving food. Observed another member of staff coughing over the serving area. Tea pot disgusting mocha was 5O% froth and poorly prepared. Serious staff training required . Will not be returning.
Was initially served by a lady who was abrupt and could tell she didn’t want to be there. Ordered a deluxe hot chocolate with hardly any chocolate in, just warm milk with cream on top. The coffee cake was stale and the noise from the chiller was off putting. Really need to sort out their staff with their customer service and their cakes. Also there is no disabled access, so a couple of customers were turned away as they couldn’t get in. Only saving grace was the coffee was nice.
Thanks to the most amazing barista Niamh, this visit to Coffee #1 literally turned my day around. The kindness, compassion and level of service Niamh provided went well above any i have ever experienced in 25 years in hospitality, and her behaviour towards me and my little girl provided a memory that will stay with me for a lifetime. Thank you Niamh for literally making a difference just by being you. Coffee #1 are VERY lucky to have you.
There aren’t many ways to make having a cup of coffee a disappointment, but this branch manages just fine. Staff on their mobile phones ignoring customers stood a few feet away waiting to be served. Rude and uncommunicative. Tables sticky and covered in layers of the days trade. Floors disgusting. There is strong competition in Malmesbury and the lack of customers should have been a warning sign won’t be coming back here again.
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Dear Coffee#1 Head Office, the noisy chilled cabinet at your Malmesbury outlet is really getting on both mine and other customers nerves. It’s making a horrible loud rattling noise that drowns out both the chilled music and makes it difficult to hold a conversation. It’s been like this for ages . Your helpful and friendly staff have tried to get it fixed for months with no success. PLEASE replace it urgently!!
Spent a pleasant few minutes admiring the decor while the staff ignored us and did important work like checking their mobile phones. Service was, when it happened, initially abrupt and unwelcoming although it did improve a bit later. Lots of uncleared tables although, to be fair, there was a steady stream of customers. Good coffee, though.
Coffee good but absolutely spoilt by a lady server. The man served was good but the woman had her dog on a chair, didn't want to work and when she did she made such an enormous noise doing the washing of dishes that we had to leave, it was so loud and aggressive. Stay away
Had been recommended to try the flat white and Portuguese custard tart by our friends and I have to say both were exceptional. Service from barista was exemplary. Will definitely be returning.
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Great iced coffee frappé and giant teacake. Friendly staff who brought my order over to my table as it was quiet. Much better than a lot of bigger chains.
The coffee shop is located in a very impressive converted bank building, with high ceilings and original features. Nice coffee and friendly service.
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Chicken With Pineapple In Lemon Honey Sauce
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Sweet & Sour King Prawns (Hong Kong Style)
