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"I always have such a great experience in this Cold Stone! Everyone is really beautiful and they have the best ice cream"
Phone: (+1)2153572225
Address: 140 E Street Rd, Feasterville Trevose, United States
City: Feasterville Trevose
Dishes: 0
Amenities: 2
Categories: 5
Reviews: 45
Avoid this place at all cost. The website states that they're open but it's 1pm and the doors are locked and the lights are off. However, there is a black guy walking around (maybe he's the manager) and he is clearly ignore andy two children. We knocked and he looked but put his head back down while another black girl just stood behind the counter staring at us. This is so UNPROFESSIONAL and GHETTO. Their lack of customer service will cause this establishment to close down quickly. I don't see this location here too much longer. It's a shame that this place is under new management. They clearly lack basic time management and customer service skills. All they had to do is come to the door and...
I? ve call and ask before I drove 15 min, which I can come before 8:50pm (closed time is 9pm) and pick up a few ice cream, responding person said yes, I drove here and found them close business, call them again and said need my ice cream. You said managers should close early!! That's why you told me you'd come first. It's a waste of my time, energy, money. Now I have why this place had only 3 stars!! Terrible service. I wish I could give 0 launches to this place. Never recommend this place for friends and family!!
I rarely write reviews, but Kim is great. When I called the store, I expected that I would be met with the usual hurried, unhelpfully associated answers to the phone. Instead, Kim was extremely helpful and went out of her way to help me get a cake last minute for my dad's birthday. It makes the difference in the world and I hope Coldstone recognizes the great, positive and valuable employee they work for them. I would only drive 30 minutes to this store for the customer service at any time.
We love Coldstone cake for birthdays, but recently went a chocolate cake with chocolate ice cream and we ended up with a cake with chocolate and peanut butter! It had the wrong label and could have been very dangerous for my husband if we hadn't caught it in time due to his allergies. In the shop there was also a yellow cake that was labeled with the chocolate label. Be careful when you get a cake here that is the right thing!
I always have such a great experience in this Cold Stone! Everyone is really beautiful and they have the best ice cream
