Costa Coffee - Table reservation

The place is beautiful, but unfortunately I came to this branch more than once because it is close to my house, but because of the crowded faces of the employees, they make me feel uncomfortable, as if they are forced to work and their way. It's very rude. I brought almond milk with me one day because I am allergic to lactose and coconut, and I asked her to put the almond milk I brought with me, but she refused with contempt and sarcasm. I don't have a problem with the laws and that they can't add outside milk. I respect that, but I wish you would tell me the no in a better and more subtle way, and not with sarcasm and disdain. So I started going to another branch, although it is far from my...

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You should stop telling your customers that you're getting into trouble with head office because people are complaining about your rude staff members. Stay professional, and if your staff requires additional member service training, take it and re-train if need be if you want to progress in your career as a barista. A cup of coffee/café is for people to wind down but the rudeness just winds people up. I use the Costa machine in the Morrison's petrol station across the road now and drink my coffee in my car. You're stirring constant trouble with your gossip.

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my wife has been talking about a rude lady that works in here which she had an altercation twice already, server is called Cath older lady, kinda short with glasses and dark hair. So i went in to order and sit in to observe, and they're all rude tbf grumpy looking middle aged women. they just gossip in the back all day whilst all the tables and counter are filthy. not so welcoming either. Marco Reas next door has more variety and everyone is friendly and has manners.

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Been going here since it opened and is far the best costa I go to. Coming from a person that drinks 3 cups of costa aday and drink at different coffee shops daily. I am disheartened that cath and some other staff are talked bad about because I'm here alot and never heard them being rude to anyone unless the customer is really rude with them and expect miracles from them the Coffees are on point, cleanliness is on and staff are on point

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Honestly the cleanest store I’ve visited the toilet is spotless this store really strives to keep the cleanliness at an all time high , well done guys !! Fantastic team always friendly and welcoming even under pressure of being packed with moaning customers over the smallest thing they all Handle themselves professionally! Credit to the brand

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