Costa Coffee - Table reservation

I have used this Costa many times over the past few years. It seems to have gone downhill since new management. The woman who works there has an air of stale cigarettes. It’s gross, considering I have seen her use her bare hands to then pick up cakes or toast sandwiches. She is also very rude to customers and calls them ‘love’, not everyone wants to addressed as this. Some customers service training wouldn’t go a miss. There is always dirty trays filled with used coffee cups everywhere. On a covid note, there is no ventilation, the staff do not wear masks, and I point you back to the bare hands I previously mentioned (although, don’t think that’s covid related, it’s just gross) Overall, this...

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We were served by a horrible, rude employee who clearly didn’t want to be there. The woman in front of us stormed out because they made her drink 3 times and still couldn’t get it right. Our food and drinks took 15 minutes and my mango and passion fruit cooler came out completely liquid! Terrible service and drinks.

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I usually love going to Costa, this Costa is the worst I’ve been to. Dirty floors, tables in the seating area and staff and the coffee and food prep area the same, the place is filthy. Staff loud and abrupt, one shouting across the shop at her friend. Never again, definitely need training to be up to standard.

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Popped in for take out coffee, great service (Tuesday morning 12th) from the young lady on the counter. Advised on the frappe options for my wife which was spot on and my usual Americano was as always great quality. You are only as good as your Team, and this visit was top drawer from a service perspective.

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Rude staff, badly made drinks. I asked for my drink to be remade . The staff told me if i wanted it changed id have to pay. I usually purchase from london and they are so pleasent. In portsmouth they are rude

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