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"Service is absolutely awful, rude staff"
Phone: +443330035883,+448456008545
Address: 10 North Street, Bourne PE10 9AB, United Kingdom, South Kesteven
City: South Kesteven
Website: https://www.costa.co.uk/
Dishes: 17
Amenities: 5
Categories: 5
Reviews: 842
I dropped in for 2 Blueberry Bubble teas currently my favorite drink. I returned them twice first time there was no ice so they took them back and threw 2 lumps in. I then said that they still looked incorrect and weak with no bubbles. The manager proceeded to take the top off my cup and spoon out show to show me! I went home and emptied out the weak undrinkable tea to see how many bubbles were actually in one of the cups 20. Tasteless, undrinkable waste of over £8.00. Dreadful customer service. I have frequented Costa for years but probably wont bother again. And yes, I have put in a formal complaint to Costa....
Poor customer service, staff disinterested in customers and happier chatting to each other. Tables dirty. Air conditioning too high on a cold day, it was freezing. Coffee was cold, had to ask for it to be remade. No longer accept Blue Light Card, so will be visiting Starbucks from now on, where they do. Used to be good but unfortunately no longer. Pity.
Upgraded from 4* to 5* Present staff are the best since the move. Keep the good work up guys
As always great hot chocolate, quick service, fantastic customer service
