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"I ordered CHEESY garlic bread- easy enough, right? Wrong; waited 25 MINUTES, got into the car only to find it was regular garlic bread- absolutely hopeless. I understand you're busy- but it's garlic bread, do better."
Phone: +61242971500
Address: Tenancy 2022, Shellharbour I-2529, Australia, SHELLHARBOUR
City: SHELLHARBOUR
Website: https://www.crust.com.au
Monday: 05:00-21:00
Tuesday: 05:00-21:00
Wednesday: 05:00-21:00
Thursday: 05:00-21:30
Friday: 04:30 -22:00
Saturday: 04:30 -22:00
Sunday: 05:00-21:30
Dishes: 2
Amenities: 2
Categories: 5
Reviews: 319
We have been ordering with Crust for years and have always enjoy their product. What I don't enjoy is having to wait between an 1.5-2h overtime for a delivery, despite setting a delivery time 2h later through the website. Unfortunately this isn't the first time this has happened. I understand the staff do their best on busy nights, however I believe that there were not enough staff for a rainy weekend night. Our call went unanswered for 20 minutes before a frazzled employee answered the phone apologising. The poor thing sounded like she has spent the night dealing with exactly the same kinds of calls as ours demanding where our food is. I also wish that the franchisee had the ability to adju...
Was delivered 2 burnt pizzas. Called, they said they would deliver new ones. 3 hours later called and asked what was happening. The manager was the rudest man I have ever spoken to. Told me it wasn't his problem, I said it was...cause it was! No pizza and no refund for me. Absolutely disgusted. Won't have crust pizza again obviously, will be telling all my friends and family to pass it on as well.
The quality of the pallet was amazing as always, but tonight the service we received at the food in Crust Shellharbour left me. I did not get this level of service for a loooong time, was not aware that it still existed. The waffles with the salted caramel sauce were an amazing compliment to garlic bread, garlic pizze Moroccan Lammpizze powdered.
Disappoint! It took 1.5 hours to deliver to our order. When it arrived, all pizzas were cold. We asked for no fresh chili, but got extra fresh chili! None of the pizzas were cut properly and we had to cut them ourselves. Very frustrating and disappointing.
I ordered CHEESY garlic bread- easy enough, right? Wrong; waited 25 MINUTES, got into the car only to find it was regular garlic bread- absolutely hopeless. I understand you're busy- but it's garlic bread, do better.
