I recently placed an order through the app for pasta, specifically asking for no onions. However, when I received the dish, it had onions in it. I called the restaurant to address the issue, and the person who answered told me their records indicated that my order included onions. I explained that I could show him my recent orders where I had clearly specified no onions, but he just said there was nothing he could do about it. This level of customer service is incredibly disappointing and has completely ruined my meal, which I had been looking forward to. I'm upset that instead of trying to fix the problem, I was met with such a dismissive attitude over the phone. It's unfortunate because we...
I wouldn't even rate them with one star. I placed an order at 7:46 PM, and it's now 10:15 PM with no food in sight. When I called at 9:35 PM, I was told it was being loaded into the delivery vehicle and would be on its way soon. However, we still haven't received our meal, even though we've already paid for it. The service has been horrendous. I plan to go by tomorrow to request a refund.
I had the worst service I've ever experienced at this restaurant. My order was over an hour and a half late, and there was no communication about it at all. They made no effort to address the situation. This place is honestly a joke. I highly recommend that you don't waste your time or money here—you'll likely end up spending your money and leaving empty-handed.
I was charged for an order that the restaurant was unable to fulfill because of a technical issue on their website. While there was a short attempt at providing customer service since I'm a loyal customer, the manager was not helpful and failed to resolve the issue. I will not be coming back to this location, and I wouldn't rely on the staff for assistance.
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With the new chef at this location, the pizzas are truly amazing! This place had a reputation for serving subpar pizzas about six months ago, but the new cook has completely revamped the menu. I wholeheartedly give it 5 stars. Today, I tried the garlic parmesan pan pizza, and it's the best I've had in ages!
I want to give a big shout-out to my delivery driver, Devin. He was impressively fast and friendly! When he arrived, he greeted me with a warm smile that truly brightened my day. My order came in less than an hour, and the food was hot and fresh! I really hope to request Devin as my driver again!
The staff at this restaurant are extremely friendly. The guy at the front counter definitely deserves a raise; he’s always very welcoming whenever I come in to pick up my order.
I had the most amazing thin crust pizza, and the delivery was really fast! They brought it right to the 18 Wheeler at the HARTT Dropyard on Hwy 140. Go HARTT!!!!
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The new manager has truly revitalized the restaurant; it's impeccably clean and beautifully organized, creating a refreshing and modern atmosphere.
This is the second time I've ordered and the chocolate lava is burnt and has a horrible taste!
