Dunkin' - Table reservation

Wow, what an experience at this coffee shop! The customer service could use some improvement and training, but I'm optimistic they'll get there. The staff seemed a bit overwhelmed, but I'm giving them the benefit of the doubt. I hope they're doing okay. Management, please consider offering more training on customer service.I ordered an iced coffee, specifically asking for a large size. The lady taking my order didn't follow up about cream, sugar, or any additional items. It was a bit disappointing, especially since this coffee run is supposed to kickstart your day. Nevertheless, I'm looking forward to giving them another chance!

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There were 2 people on the drive-thru speaker which was my first clue of a language and/or training issue. Drive-thru staff couldn't get a 2 coffee order correct. Wrong size, amount of creme (default for a large is 4), kept adding vanilla to an order that didn't request it, etc. Ended up driving away from drive-thru to another Dunk where everything was fast and perfect.

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They didn't tell me as I was ordering that they didn't have something made it anyway with things missing, still charged for the missing items. The water that they use tastes so bad like a well water never coming back to this one. Would avoid at all costs.

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Absolutely cannot get delivery order amounts correct! Multiple times! Save your money

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Horrific. Don't go here. Dirty. Bad service. Rude.

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