I placed an order a short time ago, and the person taking it didn’t even confirm it back to me. While I understand that customer service can be challenging, the cashier was quite rude when taking our order. My order was incorrect, and she never asked if I wanted my donuts warmed up. When I pulled up to the window and corrected the mistake, I was in a hurry and couldn’t ask for the donuts to be warmed. They looked like they were just thrown into the bag and were ice cold. At least I remembered to ask for napkins. If I could rate this experience below one star, I would. They need to improve.
On Friday morning, I ordered coffee at Inspire Brands. The first cashier seemed more interested in chatting with coworkers than taking my order. When I finally got to the window, the cashier attempted to scan my app through the closed window. After I complained, he opened the window but continued to laugh and chat with his coworkers, disregarding my order. This is the third time I've encountered this kind of service at this Dunkin Donuts franchise. The owner should pay attention to this behavior and focus on improving customer service. Thank you.
HORRIBLE SERVICE. I prefer the Laurel Bowie Rd location. They are much more professional. The young man at the microphone before the window was extremely rude and offered no solutions to their being out of what I preordered in the app via mobile order. Thenthey proceeded to waste my time. They did not give me the information for the manager to complain and the survey I completedmeant nothing because I requested to be contacted and was not. I ALWAYS go out of my way to the other location.
Friday morning placed order for coffee, first cashier didn't want to take the order and keep busy with co workers. When reach the window cashier tried to scan the app from close window, when complained, then he opened the window but all the time busylaughing with co workers and didn't pay any attention. This was the third time I got this treatment, the owner Dunkin Donutfranchise should take the notice of this behavior and pay some attention on customer service. Thanks
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The donits are very fresh! My 1st visit my Caramal Iced coffee was perfect. My 2nd visit my order was mixed for hot coffee (not what was originally ordered). It was teplace and than was too sweet. May have been an off day for somebody...I get it, butit was one of my free Perks of free coffee!! ??????????
The mangonadas were not good at all! These aren’t authentic mangonadas, folks! Don’t be misled into thinking this is how they’re supposed to taste. I recommend finding a true, authentic place because this is quite disappointing!
The donuts and ice cream cones were stale, and the ice cream had a burnt taste from being frozen. I was very disappointed since this isn't my first time visiting.
Brand new location! Clean and inviting. I love that it combines a DDD and BR shop in one place.
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I always enjoy my drinks at Dunkin’—you can’t go wrong! Pumpkin spice anything is my favorite.
The lines were very long but they kept everybody going went by quick
