I had a very disappointing experience at Dunkin' Donuts today. I bought a donut for my daughter, and when she asked for a glass of water, I was taken aback when the staff wanted to charge me 75 cents just for tap water. This seemed unreasonable and really left a sour impression on us. It’s certainly not what we expected from a well-known brand. I can confidently say that both the establishment and the management fell short in terms of customer service and hospitality.
Dunkin' - Table reservation
10390 Ridgefield Parkway, Richmond, 23233, United States Of America Reservation"Way way overpriced!! $19 for dozen donuts... absolutely ridiculous."
Details
Phone: +18045284216
Address: 10390 Ridgefield Parkway, Richmond, 23233, United States Of America
Reservation, Booking
City: Richm
Website: https://locations.dunkindonuts.com/en/va/richmond/10390-ridgefield-parkway/355075
Opening hours
Monday: 06:00 -20:00
Tuesday: 06:00 -20:00
Wednesday: 06:00 -20:00
Thursday: 06:00 -20:00
Friday: 06:00 -20:00
Saturday: 06:00 -20:00
Sunday: 06:00 -20:00
Statistics
Dishes: 0
Categories: 5
Reviews: 1100
Address
Reviews
I want to give a big shout-out to Bruna, who was incredibly helpful when I wasn't sure which drinks were dairy-free. Since I don’t visit DD often, I was unfamiliar with the menu. She was so kind and had the biggest smile, guiding me to a drink I could enjoy. The service was fantastic. Thank you, Bruna!
My favorite location!!! I have been coming here for years and love love love their coffee. I've seen a lot of employees and managers come and go over the years but they all know how to make some good coffee and are so polite. I enjoy coming here to get my iced coffee and sour cream donut :
I was just visiting town and stopped in for a coffee. The staff were very nice, polite and professional. It was also a training named Grace who has great potential whatever she does. That's my official opinion after a 15 minute visit! : Book a table now
Every time I visit, they often forget to give me my order and I have to remind them. Many of the staff members are unfriendly and lack basic manners. However, the food is very good.
Service with a smile.. a young man , I think his name was Dylan, very polite and efficient!! Great to see young men with a great work attitude!
Our womens group used the conference room for 2 hours. We are very thankful and want to say a big Thank You to the management.
It's nothing extraordinary—just coffee and a donut. However, it’s a nice spot to take a break. Book a table now
This Dunkin Donuts is not very crowded and bathrooms are clean. Friendly service also.
Way way overpriced!! $19 for dozen donuts... absolutely ridiculous.
Book a table now
Categories
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Coffee & Tea
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Dairy Free
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Coffee
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Donuts
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Drinks
Amenities
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Parking Area
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Delivery
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Outdoor
- Table reservation
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Takeout
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Wifi
- Reservation
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