The current level of ineptitude at this local dunkin is abysmal. The food tastes ok, the front area is fairly clean and organized, however the problem arises when you get behind the counter. Over the past 6 weeks I have been to this dunkin at multiple times during the day and I have found that the location is dangerously understaffed and ill trained. Oftentimes there would be just one person for hours at a time manning every station, with no manager, and no support. This is bad however it seems management has failed in its attempt to provide adequate training for its employees, who are the face of the franchise, not the manager or owner. It is as simple as not knowing how to make one smoothi...
I may be becoming a bit lenient with my star-rating, but I feel as though there is a considerable jump from three stars to four stars, painful mediocrity to near greatness, but in this case, I offer an explanation: stellar mediocrity four stars! This Dunk 's is on my way to work everyday, so it bears the burden of a large sample space of my visits, canceling out any chance of a fluke experience. Still, though, it has shone bright onto the sidewalk of Highland Ave. There is a private lot across the street for customers, but, if you 're lucky, you can try to snag one of the few street spots right out front for a quick in and out . It 's located right at a bus stop, and because business is neve...
I just got off a 8 hour shift and walked to this Dunkin'. I waited in line for a good while as she was doing something's but didn't place any orders. A man walked in without a mask after me. She told him to get a mask so he left to get one. When she was like greeted me with a yell a tired to keep calm as she obviously was having a shitty time. She then said the man arrived before me, of course I yelling. Luckily the man corrected her saying I arrived before. I don't know was she had to glare at me, maybe because I'm guy with painted nails but I definitely felt uncomfortable. When I asked for a white mocha she couldn't understand me, even when I pointed it out as the second to last hot bevera...
I asked them to toast the croissant they were using to make my sandwich. They refused. I guess I looked pretty stunned, because when I was momentarily speechless they asked why, and I explained very politely that no dunkies had ever refused to toast a croissant for me before. They insisted that this was impossible, no dunkin donuts would ever have toasted my croissant, because it was against policy. So, without using the word, they called me a liar, and I was offended. Further, the woman at the register insisted on calling over her two coworkers to argue with me, even though I really just wanted to get my sandwich so I could eat rather than argue. I finally had to say something like CAN I PL...
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I ordered a refresher and, upon getting home, discovered a dead bug in my drink. When I called the restaurant to report it, the man who answered was dismissive and simply said, "Yeah? So what?" before hanging up on me. I tried calling back, but he continued to disconnect the calls. Eventually, I called from a different phone and insisted that he not hang up on me. He responded by telling me to come back for a replacement, but I explained that I was already home. His response was to tell me to stop bothering him because he was busy, and then he hung up again. This was the rudest customer service experience I have ever encountered.
I like the staff here. They are friendly but always check that you have everything before you leave. I ordered the 2 bacon egg and cheese on a croissant because it was a deal. 2 for $5. I left before looking in the bag so I got to work and found out that I only got 1. I took the drive back in this crazy weather and they changed their attitude and were questioning me. They said that I only paid for 1 so I had them ring it up again. Found out I was right. They did charge for 2 so they made the sandwich and I was on my way. I will still go back but will definitely be checking before leaving. Oh and always take your receipt.
When I arrived at this location, the doors were locked even though it was an hour before closing time. The order screen was completely red, indicating that orders weren't being handled, and there was no staff anywhere to be found. The last time I visited, my coffee was made incorrectly. On another occasion, the woman at the counter didn’t understand anything I was saying, even when I clearly requested a medium iced cold brew. Overall, this place is terrible, and I have no plans to return. It's just not worth it!
Let's face it. A tuna sandwich from D&D sounds skeptical, right? Wrong, wrong, oh so wrong. The tuna on a lightly toasted croissant is scrumptious. The lady preparing it changed her gloves everytime she handled the croissant, the tuna container, or the wrapper. Totally hygienic. Like magic, the sandwich disappeared in the stomach.
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I wouldn't trust this manager even with a lemonade stand. It seems like a different person is showing up to work every day.
So slooooow. Three people work there , put their heads together and still can't figure out a coffe order. No management.
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