I am utterly disappointed! I had been steering clear of this place for over a year due to the burnt coffee I had on my last visit. Unfortunately, this time was no better; they couldn't even make two sandwiches correctly and forgot to add the cold foam, yet still charged me for it! The picture shows the "matcha latte" my wife ordered, which was overly foamy and not well mixed. Since she is lactose intolerant, it was unacceptable that they served her cow’s milk. It’s clear they don’t take dietary allergies seriously! Overall, the experience felt unsanitary, unsafe, and unprofessional. We have lactose intolerance restrictions, and they completely ignored them.
I am utterly disappointed! I had been avoiding this Dunkin' Donuts for over a year because of the burnt coffee I had on my last visit. They managed to mess up two sandwiches, and they forgot to add the cold foam, yet still charged me for it! The attached picture shows the "matcha latte" my wife ordered, which was incredibly unpleasant and poorly mixed. She is lactose intolerant, but they served her regular milk. If you have any dietary restrictions, I strongly recommend steering clear of this place! It's unsanitary, unsafe, and clearly lacking in skills.
I would give this Dunkin' zero stars if I could. The service here is awful. I placed a mobile order and waited half an hour for two grilled cheese sandwiches. Despite reminding them three times, they kept serving customers who hadn’t ordered through the app. The whole point of mobile ordering is to receive your food quickly. The staff is incredibly rude, and they often mess up my drinks. There’s always a problem whenever I visit. If you're in New Rochelle, I highly recommend going to the Dunkin' near Land Road instead.
The food at Dunkin' is great, but unfortunately, they consistently get orders wrong. It wouldn't be such a big deal if it happened just once, but this has occurred over the course of three days. How do you mix up hot and cold items? You'd expect them to hire staff with at least a basic sense of touch.
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The food is excellent, but it's disappointing how often they mess up the orders. It's not just a one-time issue—this has happened repeatedly over three days. How do you mix up cold and hot items? You'd expect staff to have at least a basic sense of touch.
I ordered a chicken and bacon croissant sandwich, but instead, I received a bacon and egg on a croissant. It seems like the staff can’t read the orders properly at all.
I ordered a chicken and bacon croissant stuffer, but I ended up with a bacon, egg, and cheese croissant instead. It seems they have trouble reading orders accurately.
One of the staff members appeared a bit unfriendly, but I recognize that working with the public can be stressful. Additionally, the service was rather slow.
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None of the staff seemed genuinely engaged, but dealing with the public can be challenging. It’s been a while since I’ve had an experience like this.
Bit of a language barrier but donuts and coffee were good.
Wake Up Wrap Turkey Sausage, Egg And Cheese
Chicken, Bacon Cheese Croissant Stuffer
Wake Up Wrap Sweet Black Pepper Bacon
Wake Up Wrap Sausage, Egg And Cheese
Assorted Half Dozen Or Dozen Donuts
Wake Up Wrap Bacon, Egg And Cheese
Sweet Black Pepper Snackin' Bacon
Everything Stuffed Bagel Minis
Turkey Sausage, Egg And Cheese
Egg White Veggie Omelet Bites
