I typically avoid writing negative reviews, but I feel compelled to share my experience. With only three staff members, they really need to pay closer attention to customer orders. If there's any confusion, they should confirm the order with the customer. My order was incorrect not once, but twice within a span of just six minutes. I ordered your signature pumpkin spice iced latte, prominently displayed on your screens, along with a medium iced hazelnut coffee—no milk, one cream, two Sweet 'n Lows, and an espresso shot. Instead, I received a small hot hazelnut latte and an iced coffee topped with sweet cold foam, before finally getting the rest of my order correct. Unfortunately, I was press...
After about five minutes, the waiter came back to ask if I needed anything else. I told him again that I was still waiting for my food and pointed to the screen full of orders. He sighed and finally started making my meal. When he brought it out, it was someone else’s order, despite my repeated reminders. By then, I had been waiting nearly 20 minutes. When I asked how much longer it would take, he scolded me, saying that if I hadn’t ordered "complicated" items, the wait wouldn’t have been so long. Honestly, I could have made those items myself, even without knowing how to use the kitchen equipment!
Eventually, I got my order, but one item was completely missing. Instead, I only received som...
I had a terrible experience with customer service this morning, Wednesday, October 11. My order arrived 15 minutes late, and when the woman at the store and I spoke in English, she informed me that my order wasn’t ready. I assured her it was no problem and that she could take her time. However, she didn’t realize I was Hispanic and started speaking in Spanish with her colleagues and another customer. To my surprise, she began insulting me, saying things like, "This driver is always late," and other derogatory comments. I then responded to her in Spanish, asking why she was insulting me. She turned pale upon realizing her mistake, and I decided to cancel my order and report her to the company...
It's crazy that this is my second time visiting this Dunkin' location, and both times they closed nearly an hour before their posted closing time. The employees are still inside the whole time, probably just waiting out the clock when management isn’t around to close up early. I won’t be coming back to this spot again. WAWA is just down the street and has better coffee anyway. It seems the owners don’t care, as I’m not the only one who’s pointed out the early closing issue, and it’s still happening. At the very least, update your posted hours so customers don’t waste gas driving over only to find you closed.
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I had the worst cappuccino I've ever experienced! There was no froth at all, and it was even more watery than a latte. I asked the barista if this is how their cappuccino usually looks, and they confirmed it, without offering to make it better.
The Ashwood Dunkin is run by far the best people ever!! They are kind and always have a smile when u walk inside! Super clear actually spotless.They are pet friendly and just amazing overall!!!Thank u Brenda!!!
**Restaurant Review:**
**Service:** The service was quick and friendly.
**Donuts:** The donuts were fresh and abundant.
**Coffee:** The coffee was served hot.
The staff member was incredibly friendly and generous. Since it was late, they kindly offered me a complimentary cookie donut to sample.
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1 old lady was so rude to us when we just ordered 2 coffees, and we asked the coffee with less ice
The pumpkin spice coffee at Dunkin' was better than others I've tried. Not sure why.
Wake Up Wrap Turkey Sausage, Egg And Cheese
Chicken, Bacon Cheese Croissant Stuffer
Wake Up Wrap Sweet Black Pepper Bacon
Wake Up Wrap Sausage, Egg And Cheese
Assorted Half Dozen Or Dozen Donuts
Wake Up Wrap Bacon, Egg And Cheese
Sweet Black Pepper Snackin' Bacon
Everything Stuffed Bagel Minis
Turkey Sausage, Egg And Cheese
Egg White Veggie Omelet Bites
