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"Worst customer service ever. On multiple occasions. By different staff members. They apparently teach servers to be asinine. Manager who came to assist on one occasion was respectful and courteous. Why do I return? Because I drive delivery in the area. THE WORST! See Ms Garrett's review. Exactly what I experienced on MULTIPLE occasions."
Phone: (+1)2813187099
Address: 18315 W Lake Houston Pkwy, Humble I-77346, United States
City: Humble
Website: https://www.dunkindonuts.com
Monday: 04:30 -21:30
Tuesday: 04:30 -21:30
Wednesday: 04:30 -21:30
Thursday: 04:30 -21:30
Friday: 04:30 -23:00
Saturday: 04:30 -23:00
Sunday: 04:30 -21:30
Dishes: 8
Amenities: 2
Categories: 5
Reviews: 1599
It's been a while since I've been here since it's a 7 mile drive, but my grandkids wanted donuts and my wife had a craving for Boston cream donuts. When I walked in I was welcomed by at least 2 of the workers. The 2 young men at the counter were friendly, professional, and patient. My only issue is the assortment of donuts. No chocolate frosted peanut or coconut. Also the frosted sprinkles are all raised and not the old fashioned cake like we prefer.
This is the worst customer service I ever experienced. I been to other Dunkin‘s and this is by far the worst. I am never satisfied when I get my coffee from there. There is always always something wrong with my order. Today is national free coffee day and they had a long line in the drive thru but because the Dunkin’ app wasn’t working they did not give you a free coffee….wow!! I will never go back to this Dunkin location.
The young latina (didn't catch her name) lady who took my order was very polite and professional. I realized she may have been nervous, new or both to the job. I feel as though her managers or trainer let her down by not properly giving her the knowledge she needed to be at her best. Other than that she was wonderful just needs a little coaching and she'll be awesome as she already is.
Donuts are always thrown out by the time we get there well over an hour before close. Refunds are given but never shows up in my account. I place an order an hour in advance and am not notified until I get there that they don 't have any of the donuts I ordered, once again, with no refund. They will not answer the phone. I work in fast food too and this is just absolutely ridiculous.
Worst customer service ever. On multiple occasions. By different staff members. They apparently teach servers to be asinine. Manager who came to assist on one occasion was respectful and courteous. Why do I return? Because I drive delivery in the area. THE WORST! See Ms Garrett's review. Exactly what I experienced on MULTIPLE occasions.
