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"The server spoke so swiftly while taking my order that I ended up receiving the wrong dish."
Phone: +17086870269
Address: 5159 159th St, Oak Forest I-60452, United States
Reservation, Booking
City: Oak Forest
Dishes: 1
Categories: 5
Reviews: 1773
Excellent customer service today at 5pm. Stopped for an iced tea with easy sugar. When I pulled up to order, the staff was cheery and pleasant. Made sure to have my order correct. When I pulled up to the window, Kiaya greeted me, waited patientlywhile I pulled up my app. Verified my drink was fully stirred (very rare but doesn't bother me either way). They are deservingof praise for how polite and pleasant they were. I almost offered her a job that's how impressed I was. Her and her teammatereally brightened my otherwise stressful day. A true afternoon pick me up. Will definitely make this my preferred DD when I'min the neighborhood.
Hello! I don’t usually leave negative reviews, but I feel it's important to share my experience. I visited the restaurant today to grab a drink and some ice cream. Unfortunately, when I went to pay, the cashier threw the receipt at me. To add insult to injury, the smoothie I ordered was incredibly sour and salty, as if it had gone bad. I attempted to call and request a refund or have my drink remade, but they hung up on me. I'm very disappointed with both the service and the quality of the food.
I ordered a single mocha iced coffee but was mistakenly charged for two. The staff member apologized at first and explained that they were short-staffed, which I totally understand. I didn't mind waiting as long as my order was correct. However, when I pointed out the error, I didn't receive a refund or any resolution.
Hello! I wanted to take a moment to share my appreciation for Kiaya and the gentleman who provided exceptional service. They truly go above and beyond for their customers. I hope all the other employees working with Kiaya and him can take inspiration from their dedication to excellence. Keep up the fantastic work! Book a table now
I visited today with my kids and had a great experience thanks to the service we received. A special shoutout to Kaia—she truly made our day! Despite being short-staffed, she was so positive and attentive, ensuring our order was perfect. She definitely deserves a raise!
I noticed that your website states you open for dine-in at 6 AM, but when I arrived at 7 AM, both doors were locked. Please update the hours of operation on your website and on the door. I ended up getting my coffee from McDonald's instead.
The server spoke so swiftly while taking my order that I ended up receiving the wrong dish.
