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"Consistently out of donuts. Understaffed. Mobile orders get ignored not made"
Phone: +15852180860
Address: 690 Pittsford Victor Rd, Pittsford I-14534-3936, United States
City: Pittsford
Monday: 05:00 -19:00
Tuesday: 05:00 -19:00
Wednesday: 05:00 -19:00
Thursday: 05:00 -19:00
Friday: 05:00 -19:00
Saturday: 05:00 -19:00
Sunday: 06:00 -19:00
Dishes: 0
Amenities: 3
Categories: 5
Reviews: 166
I went in and asked for a coffee with cream and sugar and she handed me the drink with no cream and sugar and I asked ?could I have the cream and sugar I asked for in that coffee please?? And she snatched the cup off of the counter and kind of rolled hereyes at me and didn?t say anything and then when she was done putting the cream and sugar in it she slammed the cup on thecounter and didn?t say anything again. Very rude customer service. The girl had blue and black hair?. She needs to either learnhow to deal with customers or she should find another job that doesn?t Involve people.
2 staff 1st was indifferent to correcting customer order , 2nd was pleasent and offered a way to correct. Ordered 2 bagels with butter n cream cheese , received bagels butter on 1 side cream cheese on other side when asked to put cream cheese in both sidesshe stated they could not do that and cross contaminate butter knife?! 2nd staff gave us a to go of cream cheese so we could fixourselves?! What nonsense Miss Wednesday might want to take a customer service class. Surprising for the area tbh
I often order ahead and often my drinks are ready when I walk in or within 30-90 seconds. Usually, they are not particularly busy, but it has helped me skip a long line a couple of times! Always friendly staff, which is a big plus.
Literally takes them 10 minutes to make a drink and a sandwich (sometimes even just a drink! Why place mobile orders if it?s not ready when I get there? SMH?
Consistently out of donuts. Understaffed. Mobile orders get ignored not made
