In my experience, the staff at Dunkin' are friendly and incredibly efficient. Even with a long line, they manage to get your order to you quickly. I’m genuinely impressed with their service. Regarding order accuracy, I’ve only encountered one mistake—a drink was swapped for an iced caffe latte instead of an iced matcha latte. It wasn't a big issue, so I didn’t bother to say anything, especially since it was still enjoyable. Additionally, this Dunkin' prepares matcha lattes better than many other locations; while most don’t blend it well, either their machine is superior or they have the right milk-to-matcha ratio. Either way, the result is a smooth, creamy drink that far surpasses the overly...
I ordered one coffee but was charged for two, and both were made incorrectly. The lines are always long, and while most of the staff are friendly, a few can be rude. They often burn the bread when toasting and seem to rush everyone constantly. Mobile orders aren't picked up in a secure area, and the menu options available on the app differ from those at the counter. They frequently don’t prepare your mobile order until you arrive. If you have the option, I recommend going to the campus Starbucks instead—this place isn’t worth it. They also often run out of hash browns and replace them with tater tots in the cafeteria.
They frequently mess up my order. I used to think it was because the campus center is so noisy, but even when it's quiet, they still get it wrong. I’m starting to believe it’s on their end. It would be helpful if they repeated the order back to confirm it’s correct.
Every time I order a sandwich, it comes cold. I’m not just talking about slightly warm—it’s genuinely cold to the touch. I always have to send it back and ask them to heat it up.
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If possible, choose a different Dunkin' Donuts location.
