Dunkin' Donuts

Dunkin' Donuts - Table reservation

60074 Palatine, United States
603 Reviews 3.4

"Been there 3 times made bigger orders and they got the order wrong every time. Had to drive back to get the correct order and got very poor customer service."

Details

Phone: +18473596599

Address: 60074 Palatine, United States

City: Palatine

Opening hours

Unfortunately, the opening hours are not available at the moment.

Statistics

Dishes: 5

Categories: 5

Reviews: 603


Address

Show Map

Reviews

2 /5 Rating

I came through the driveup to place an order. My total was NEVER given to me. I didn't know my total until I pulled around to the window. My daughter said the total amount was to high and she wanted to change her drink from a smoothie to tea. The Managerstated I must go back around around to change my order. So we decided to come in to place our order. When we came in. Theynever acknowledge us once we entered. When asked if someone would be placing our order. All the workers ignored us. 3 mins latera female worker approached the register with a nasty attitude. Then began to speak very loudly towards me in front of mydaughter. So I got loud as well. The Manager Adrienne Gonzalez never tried t...

1 /5 Rating

This location is a very horrible location. The entire staff is rude and they don?t treat anyone with respect. As I was standing in line inside the store 3 mins and nobody even acknowledged me and the other people. Then one of the the ladies there decidedto look at us and tell us Drive thru only. This isn?t the first time I have came to this location and it?s always something withthem. They are very unsanitary location and I could promise you that if you go here you?re not going to get the proper customerservice or experience. Sometimes I go around 5pm and they have the dinning room closed. This location needs an entire new staffbecause they just don?t care about the customers. The gave me a...

5 /5 Rating

Always on point with my orders. The few times that weren't, they've always fixed it without question. Everyone complaining act like they've never got drive thru food coffee before. Give the workers some room for error before you go berserk. They arealways very kind to me, You get what you give.

3 /5 Rating

Like other Dunkin store, this is also similar except faster drive through derive. But they need to improve hashbrowns quality as they weren?t fresh but served hot.

1 /5 Rating

Been there 3 times made bigger orders and they got the order wrong every time. Had to drive back to get the correct order and got very poor customer service.