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"Very rude, very uncomfortable and very unfriendly! I would give 0 stars if it was an option. She cussed at our family in German when we left and wouldn't purchase anything because of her rude behavior."
Phone: +4949098617895,+4998617895
Address: Untere Schmiedgasse 8, 91541, Rothenburg, Bavaria, Germany, Rothenburg ob der Tauber
City: Rothenburg ob der Tauber
Website: https://www.facebook.com/pages/Eis-Cafe-Mauro/149616008456544
Dishes: 3
Amenities: 2
Categories: 5
Reviews: 164
I was totally shocked after our experience at this establishment!! When I wrote about our encounter ready to upload in TA, I read the other negative accounts and totally related to the others, you can't make this stuff up. After our walk to Plonlein I decided to stop at Mauro's ice cafe with my 11yr old daughter. We ordered 2 ice cream cups and sat on the outdoor table. We were carrying an empty wrapper for schneeballen snowball which we had just finished and left on the table while starting our ice cream. The owner saw it and in a very belligerent voice said that if we were eating outside food we can't sit here. I showed him the empty bag and told him it was finished before we...
Place is a nightmare! Im an american with not a lot of experience in Germany. While i was waiting i ask my mom who was visiting me if she wanted a coffee. I asked for 3 capuccinos and when we decided to sit on the patio the lady screamed at me that i cannot sit if i asked the coffee to go. But in such a rude way. I was embarrassed to be screamed at in public that i decided not to buy it. She screamed at me the f word and mention my mother. By mistake i left my purse in her place. When i asked her for my purse she said that i have to pay for the 3 coffees i asked for eventhou the coffee was not made. I said no and she refused to give it back. She threatened me and wanted to throw things at me...
First off my wife and I stayed in Rothenburg for 4 nights. The first experience my wife was screamed at for asking for an ice cream sample before purchase. This was consistent with the other cafes in town not offering samples, but the man was so angry he yelled at her over a simple request. Now after a lapse in judgement we saw the next day was operated by the mans wife. And we wanted a quick coffee so we went for it. Big Mistake! She was much worse angrily telling us there were no lids or condiments for the coffee and refusing to let us sit on the empty patio because we didn't spend enough money to use the facility! I mean you absolutely cannot make this stuff up it was jaw dropping terribl...
Surprised to see all these bad reviews. We had some sorbet to go and had a nice natter with the Calabrese/Southern Italian owners. They seemed nice enough people - maybe people don't get the fiery body language that is quite normal where they are from. Our sorbet was really nice in any case. We'll go back tomorrow for sure.
Very rude, very uncomfortable and very unfriendly! I would give 0 stars if it was an option. She cussed at our family in German when we left and wouldn't purchase anything because of her rude behavior.
