When I arrived to exchange it, I reiterated what I had told her on the phone. The older gentleman there questioned me, saying, “Are you sure?” I couldn’t believe it! He continued to doubt my claim, which I had never experienced before. I mean, why would I drive 10 minutes back just to exchange an order or lie about it? He then came back out with utensils and started digging through the food to prove I was wrong. If I had been wrong, I would have admitted it right away!
I told him I had already eaten some of it, and it made no sense for me to come back if there was nothing wrong with the order. I felt like he was being extremely rude, and I have never been treated this way before. While he t...
Today, I ordered two tacos without the limes to avoid the extra charge, which didn’t feel like a good deal. When I told the staff that I had Apple Pay, he mentioned there was a $5 minimum. It would have been helpful if that information had been communicated over the phone so I could have prepared accordingly. When I pointed this out, he had an attitude, which didn’t help the situation.
Additionally, the place started to smell unpleasant, particularly around the older gentleman with glasses who was there both times. Unfortunately, I don’t think I’ll be returning. I lived in the area for ten years, and this used to be one of my favorite spots in West Chicago, but not anymore. The dollar tacos...
Love Coco Loco but lately they’ve been “off.” Went in for our anniversary and caught a fly in my drink. The waitress was rude and dismissive about. Ok, fine. Then when chips came out, the salsa they put on the table was spoiled. Strike 2. I always order the Tampiquena… they USED to cook it to absolute perfection. I have never had a more rubbery steak there. Strike 3 ALL IN ONE VISIT. Not sure what’s going on anymore, and GOD FORBID to try to DISCREETLY draw attention to the issue only For the owners to become downright disrespectful. Granted it was 5 de Mayo, and I understand they were busy but NONE of the employees seemed to be able to keep their cool. This was a disappointing experience fo...
We stopped in one night about 40 minutes before closing and we were in a hurry so we just got a quick bite to eat. I had the tacos de pescado and my boyfriend got the steak fajita burrito. Both dishes were absolutely amazing and our server was delightful! We will definitely be back soon to try some of the other more elaborate dishes on the menu. Definitely recommend checking this place out.
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Unfortunately, because of my job I have to eat in many restaurants, and the seafood I ordered had a raw aroma and the taste was very bad. By the way I ordered dip and they filled the plate with rice and salad. Very poor experience.
Everything you want in a restaurant. Great food, atmosphere and service. The only negative comment I have is that it is too far from where I live ?
Very good, freshly prepared food here. Very good wait staff. Can't go wrong if you choose to dine here!
The customer service is terrible the way they talk to people on the phone is unprofessional!
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The food is amazing and so are the drinks. I highly recommend this restaurant.
Very tasty and the attention of the owners is excellent ? ?
