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"Big disappointment for $11.39 no chicken on my bow the chips all broken"
Phone: +16194769325
Address: 666 H St, Chula Vista I-91910-4220, United States
City: Chula Vista
Dishes: 1
Amenities: 4
Categories: 5
Reviews: 1530
I usually go to this location and had a great experience, Unfortunately last time they forgot my side salad that I ordered, I didn?t make a big deal things happens, but today happened again, So this time I called and complained that my side salad was not on my bag, the manager or the one that pretended to be a manager said that he asked the employee that gave me the order and that she said the salad was there( and I?m looking on my food) he responded if you where missing the salad it would be here I was like I?m done I?m not going to discuss anything with this person because I feel that I was waisting my time, I honestly think that employees need to be more careful on take out orders. By the...
Although I had an issue with my order the day prior, I came in the following day and my order was restored with a couple of food perks. The manager did not hesitate to resolve the order, remained professional and apologized on behalf of the company. I ordered the avocado taco and pollo bowl. This was my first try with the taco. I didn't particularly like the flour shell and will ask for the corn instead. However, the contents were perfectly balanced and very tasty. Did you know you can substitute tortillas for chips when you order the fire combo? Yeah, pretty neat. I also appreciate that the avocado prices didn't increase. Enjoy your meal.
Although I had a problem with my order the day before, I came the next day and my order was restored with a few food perks. the manager did not hesitate to solve the order, remained professional and apologised in the order of the company. I ordered the avocado taco and pollen bowl. that was my first attempt with the taco. I didn't like the flour dish especially and will ask for the maize instead. the contents were perfectly balanced and very tasty. did they know that they could replace tortillas for chips when they order the fire combination? Yeah, pretty good. I also know that avocado prices have not increased. enjoy their meal.
I must say, I haven't been disappointed yet by El Pollo Loco. They make very good americanized Mexican food. Seasoned well, hot to order, fresh ingredients, and very tasty. Their portion sizes are fair. They do catering too, which many people use for b-day parties, company functions, etc.
