"Excellent quality, impressive speed, welcoming atmosphere, and incredible food!"
Absolute terrible service.I ordered here today at this restaurant for a 5:15 delivery, and my dasher came at 5:00.I get some people have trouble with my location, but after confirming he was in the same parking lot as me, I told him to drive to the front of the parking lot where I was waiting.It 's only been 5 minutes and this man keeps yelling, Hello? Hello? Hello? Where are you? I said I was here and your not here!! .He kept yelling a couple other things that I could not understand because of his heavy language, but he moved to a new location, without my approval, and misdirected me into a completely different parking lot.So not only was I frustrated walking around the wrong parking lots,...
Ordered a 12pc Family meal that comes with 3 large sides. When I got home the pinto beans were like pinto bean soup. The large rice was 1/2 full and the corn had old brothers corn with fresh yellow corn ?They took care of my concerns abruptly and apologized and they were more than generous. The manager said that that is how corporate wants it done to keep food costs down. El Pollo Loco has the most expensive food, smallest chicken, and the large portions would barely feed 3. I feel sorry for the employees, they're just following corporate rules. Forget about the customer, how much money did you save us. ?
Usually the food is great, especially when they make it right. Fast and efficient sure, accurate? Not so much. I drove thru for 2 double chicken salads. I thought I had checked the order throughly but when I got home a salad was missing. I'm sick, I can't just go back. So frustrated with myself. Tried to call, an answering machine picked up and disconnected me. What happed toCustomer service that includes GETTING WHAT YOU PAY FOR AND RECIEVING YOU'RE CORRECT ORDER. IS THAT TOO MUCH TO ASK? I SHOUL NOT HAVE TO GO BACK! Rant over, not sure if I'll return. Unhappy regular customer.
I visited this week and was really impressed. I was worried about being let down again, but they have become much friendlier and quicker. The quality of the food was excellent; I requested something juicy, and that’s exactly what I got. Thank you—I was very satisfied with my meal!
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A great El Pollo experience all around. The staff was smiley and happy, the food was delicious and prepared to expectations.. I was from out of town and they treated my like gold. Thank you for the lunch and good experience!
Bad service, I asked for an order of 3 pieces of breasts and they didn't want to give me the order... I was paying, it wasn't free!!... and I went... to another crazy chicken and I didn't have anything. No problem at all.
I ordered crispy and juicy chicken, and honestly, I wasn't sure they would deliver what I asked for. However, I was pleasantly surprised! The chicken was incredibly tender and exactly what I wanted. Great job, Dominic!
They were fast juicy chicken the way i asked for, they gave me all my salsas, my chiles serranos that i requested and to top it off they were able to give me plates and utensils no need to make a second stop!!!
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The beans were to hard. The chicken was shredded to tiny pieces. More rice than anything on the pollo bowl.
Excellent quality, impressive speed, welcoming atmosphere, and incredible food!
3Pc Breast Wing Fire-Grilled Chicken Combo
20Pc Leg Thigh Fire-Grilled Chicken Dinner
4Pc Breast Wing Fire-Grilled Chicken Combo
16Pc Leg Thigh Fire-Grilled Chicken Dinner
12Pc Leg Thigh Fire-Grilled Chicken Dinner
4Pc Breast Wing Fire-Grilled Chicken Meal
3Pc Breast Wing Fire-Grilled Chicken Meal
4Pc Leg Thigh Fire-Grilled Chicken Combo
3Pc Leg Thigh Fire-Grilled Chicken Combo
3Pc Leg Thigh Fire-Grilled Chicken Meal
