Giving it a 3 Rating because my salad was better then It looked. I paid for double chicken, which to be honest it didn 't appear as. The avocado for the most part had the black bruising on it. It was my first time ordering through the app (which lagged). I specified how many and which type of salsas I wanted. Cool they ask! ..they will have them ready to go with my order(I thought). Wrong!. I pulled up into the drive thru line because there were no cars in line to pick up my online order. I was told by the attendant Sorry we dont release Online orders through the drive thru ...I was in disbelief. How does that make sense? Like I seriously want to know If you know why. So my experience was an...
The worst part was when I asked the staff about the difference between the Festive meal and the regular one. He told me it was cheaper and included an extra side, but his tone suggested that I should have asked about it. It was clear he understood why I was inquiring—I was frustrated to realize I was paying more for less simply because they didn’t inform me of the better deal!
Overall, the service was very disappointing, and the staff seemed to have an attitude. I didn’t feel welcome at all; it was a really negative experience. I also noticed that many of the other customers were elderly or seemed indifferent about the level of customer service they received, which might explain the staff's...
I wanted to extend my gratitude to the El Pollo Loco team who ensured my large catering order was accurate and on time for my son's birthday party. From the moment I placed the order to Jesse ensuring I had everything needed for my event..the team truly went above and beyond. I appreciate all the hard work put into this order. I also want to highlight that the catering boxes were convenient and sturdy which made hosting my event easier. Thank you El Pollo Loco Chino Hills for all you do!!! Your professionalism and customer service was greatly appreciated!!!
I really do like El Pollo Loco. However they had an off day. I ordered in advance on the app and still had to wait fifteen minutes.The chicken legs were like two bites, literally bird size. Pardon the pun. The legs and thighs were shriveled tiny pieces. I ordered 3 side salads that were nearly dry lettuce bowls.Come on guys, I love you. Get it together! I don't want to see you close.
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Horrible location, the inside is dirty and disgusting and the workers dont want to be there or do their job properly. Expect a 10 minute wait for 2 tacos. Corporate should shut this location
This was my first visit to El Pollo Loco, and I was very impressed. The service was excellent, and the cashier was incredibly friendly. I really appreciated the fantastic service!
There was a kid that worked there today 4/15 at 720 that was so rude with his attitude and all I wanted was a extra dressing for my saladHe should be fired I wish I saw his name
We were pleasantly surprised how nice and helpful the cashier was. We're use to rude cashier where we live (citrus heights). Our food came fast! This is the place to eat!
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I ordered two items, but my order was incorrect. Wheelchair accessibility is available, but it's not easily accessible.
No salsa bar and no urgency to take order or fill order.
Classic Chicken Tostada Salad Combo
Grande Avocado Chicken Bowl Combo
Classic Chicken Tostada Salad
Chicken Avocado Burrito Combo
10Pc Leg Thigh Family Dinner
Grande Avocado Chicken Bowl
10Pc Mixed Familia Dinner
