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"So dirty all tables with rubbish a lot descend on the floor"
Phone: +15626021550
Address: 14329 Lakewood Blvd, 90723, Downey, United States
City: Downey
Website: https://www.elpolloloco.com
Dishes: 10
Amenities: 2
Categories: 5
Reviews: 1857
If i would to give zero stars I would! Messed up my order twice i ordered the double chicken tostada Salad and when I received the last one it didn't have no avocado nor Pico de gallo if I wanted it plain I would of ordered it plain I didn't want sour cream or cheese I'm lactose intolerance so I returned it til they got it right by the time they gave me without the cheese and sour cream they didn't put avocado or Pico de gallo. By the time I got home I noticed they just tried to take out the sour cream and cover it with lettuce but they left sour cream.. what a waist of MY MONEY now I can't even enjoy my meal. Poor customer service I think this is by far the WORST pollo loco I've been to.
Terrible!!!! Combo w/broccoli and a Loko salad. Salad container was 1/3 -1/2 full and not even had a table spoon dressing. It's the dressing that makes the salad delicious. I asked for extra dressing and was told NO! Chicken breast was the smallest breast I've ever seen! Will definitely not go back.
This situation was terrible in the past. Although the service was not great this time (the points remained from the orders) it was better to clean the facility was safer.
Never clean and workers make mistakes with payments. At least you can still get a good and hot dinner, but expect additional waiting times, no matter what time of day.
