Beware Door Dashers! They discriminate based on appearance at this location, you will be forced to sign a receipt and if you don?t sign you will not be able to pick up, even after waiting. I know they discriminate since I would always be asked to sign (their reason was just in case the customer didn?t get their order) until one day it was busy and they didn?t notice me walk in. I waited behind another DoorDasher (middle aged women) and they did not ask her to sign. After she got her order and they noticed I was behind her, they didn?t ask me to sign since they knew I would ask again (politely) why I was signing. I know my face is young, I?m 22 and my beard is hidden behind my mask but that i...
I arrived before 10 pm at the drive-through and waited in the queue. Their hours say they are open until 11 pm. When I arrived, I was the last customer and the only one left in the queue, and I was refused service. I had already driven to another location which closed over an hour prior to their listed online hours. All in all I drove more than 20 miles. At $6 an hour for fuel, it?s too much. It?s incredibly rude and disrespectful to customers not to update your hours online. I also arrived prior to 10 pm, which is what they told me they had change the hours to. I was still denied service. They really need to get new management. You can?t drive all over the city. This is beyond unacceptable.
Almost all the food was bland. The chicken, the rice, the beans there was no seasoning at all, not even salt. The only thing that wasn't bland was the churros which were very cinnamon y, and the salad that comes with the family feast meal was also good.They do give you a hard time when you ask for salsa or ask for the dressing they were supposed to give you for the salad. Notthe best experience I've had at this pollo loco and the chicken has severely gone done in taste since the last time I ate here.
Visited 9/4/2022 All of the food was BLAND. Tasted like NO SEASONING was added to ANY OF THE FOOD. THE Chicken , Beans and RICE, Mash Potatoes and Gravy and the Coleslaw was UUUUUGH!!!! I called and spoke with Mgr Jessica. She seemed like she could careless about the complaint. Needless to say, I will NOT BE RETURNING ANYTIME SOON. NO NO NO NO. I Go where I am Appreciated notTolerated. ????????????????????????????????????????
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Twice the chicken made me sick because it was undercooked. Tonight, I went for birrio tacos as the online menu has, but they don?t have it. I ordered the tostada and it actually smelled bad and tasted bad! I almost vomited trying to eat it. Threw itout and had to chew a piece of gum to get rid of the taste?kind of. It actually said ?Add utensils? on the receipt but therewas no napkin or utensil in the bag. Never going back.
There are 3 pollo loco's close to my house but I'll travel the distance to come to this location. The place is always clean, the staff is super friendly and professional and their guacamole salsa is always the perfect consistency. All other locations I notice will water down their salsas. I'm picturing a double chicken tostada salad. They really pack it up unlike other locations. Definitely come to this location!!!
Visits 9/4/2022 The whole food was BLAND. Tested like NO SEASONING was added to ANY OF THE FOOD. The chicken, beans and RICE, Mash potatoes and Gravy and the Coleslaw was UUUGH!!!! I talked to Mrs. Jessica. She seemed less concerned with the complaint. I don't want to say I'm NOT going to be SOON. NO NO NO NO NO NO NO NO I'm going where I'm estimated not tolerated.????????
Even though there was a longer than normal wait in the drive thru it was still great customer service and it was worth the wait because the chicken was wonderful!!!
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Love their food! Taste good, fair prices and somewhat healthy. Definitely more healthy than burgers and fries!
Tried their new menu, taste was okay but too little food. Got extra two pieces of chicken still not enough.
