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"Kayli is such a good manager ! She is very nice and"
Phone: (+1)9253751178
Address: 1551 Monument Blvd, Concord, United States
City: Concord
Website: https://restaurants.elpolloloco.com/ca/concord/1551-monument-blvd
Monday: 10:00 -22:00
Tuesday: 10:00 -22:00
Wednesday: 10:00 -22:00
Thursday: 10:00 -22:00
Friday: 10:00 -22:00
Saturday: 10:00 -22:00
Sunday: 10:00 -22:00
Dishes: 3
Amenities: 8
Categories: 5
Reviews: 3184
I have visited this restaurant several times and have always had a positive experience. However, during my most recent visit, three customers who arrived after me received their orders before me. When I inquired, I was informed that my order was not ready. I found this to be unacceptable, especially since I had only ordered a chicken salad. After waiting for 15 minutes, I requested a refund. My order was eventually placed on the counter without any explanation or apology for the delay. Due to this experience, I do not plan on returning to this restaurant.
This fast food chain specializes in grilled chicken with a wide variety of menu options. I decided to try the tacos and found that the chicken was somewhat dry.
The size of the chicken pieces keeps decreasing with each visit to the restaurant.
