Held a birthday party for 12 kids here.Food was good. Server was super efficient friendly.Sadly we will NOT be organizing another party there because:A. The rewards redemption section was understaffed. So the kids waited around ~20min to redeem their prizes.B. They booted us out of the birthday area despite it being completely empty.When asked the first manager said it was due to covid policies. Hmmm….When we spoke to another manager, he said it was to make sure other customers had their space and privacy which definitely made more sense.Anyhows, it is a juggle corralling the kids (who did have a good time), making sure they got their prizes so they weren’t upset and keeping track of the kid...
What I 'm about to say is harsh but my honest opinion. This place doesn 't seem to have changed much since ten years ago, and the changes that have been made don 't seem to have been for the better. It 's still fun to go hang out there for a day if you 're ateen, I guess, but if you 're an adult trying to find a good place for your kid 's birthday party, THIS IS NOT THE PLACE. When wewere there, many of the staff seemed disengaged and the whole place smelled like marijuana THE ENTIRE TIME. Go-carts were fun,laser tag was fun, the rides and games were fun, but overall the whole thing felt like a drug front. Idk why but that 's the vibeit gave me. It certainly doesn 't feel enchanted the way i...
The worst customer service I’ve experienced. I took my kids to the go-karts, and the first time everything went fine. The guy selling me the game cards said my youngest could ride, and the person in charge of the go-karts even let him on. But the second time, my youngest wasn’t allowed to go on. When I spoke to the front desk, they just said he wasn’t allowed without even measuring him or checking properly. Such a waste of money! It’s clear they don’t care since they won’t refund. I will never go back.
We had such a great time here for my husband's birthday. There are so many activities you can do. (mini golf, mini bowling, arcade games, bumper cars, etc). I thought it was fairly priced, the staff was friendly and the place was clean. I don't think a single thing was broken. The bathroom however had many ceiling tiles displaced, had flickering lights and a strong smell of bleach. It was one of the most off putting public restrooms I've experienced.
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This place is honest fun for everyone. They have go karts in the back, indoor mini golf, Lazer tag, plus the mini bowling out front! Their prizes are much better than any Chucky Cheese or Dave and Busters, and the games are wonderful. It was clean, verykind, and I would highly reccomend for younger children. They will have an absolute blast.
They really should provide wifi for their customers. I've been bringing my kids here for years. When I asked the manager about wifi, she gave me a look like I was crazy. You never know what someone might be going through, so it's important to be kind to others.
Went tonight with family friends my first time there. It was absolutely amazing!! Jeff the security guard went above and beyond he was really nice and kind!!!! Which is extremely rare these days!!! Highly recommend and thank you again Jeff U Are Awesome!!!!!
Enchanted Castle is somewhat pricey, with high food costs. The restrooms need some maintenance, and a woman pointed out that the women's restroom lacks a changing table. Despite this, my child enjoyed their time there.
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Came as a kid in the early 90's, Mortal Kombat came to life here for me. Unreal memories. Came back this year, had all that fun again.. and mini golf!!
We visited last night for my nephew's birthday party, and we won’t be returning.
