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"The pleasant atmosphere, coupled with the friendly and welcoming staff, along with one of the best eggs benedict dishes I've ever had, made for a truly enjoyable dining experience."
Phone: +61351443388
Address: 100 Foster St, Sale, Victoria 3850, Australia
City: Sale
Website: https://www.facebook.com/pages/Equus-Cafe-Bar/847942198590226
Dishes: 10
Amenities: 9
Categories: 5
Reviews: 30
This venue has such huge potential but regularly fails to hit the mark. Each time I venture back, I anticipate that I have left enough time for the service to improve. But alas, not to be. This Sunday our experience was similar to my previous visits. After seating ourselves because no one came to greet us, someone only came to our table after I went inside to ask if we were going to be served or did we need to order at the counter. The meal arrived quickly (bonus points there) but was missing the side of chilli,the pot of tea and any cutlery. Another trip to the counter to get those.While we waited to be served, other people arrived after us and obtained table service. We actually suggested...
I have dined at Equus multiple times and have found the service to be lacking. Upon being seated, we were given menus and asked if we wanted any drinks. However, the staff did not take our food order until 30 minutes later. The food and drinks also took a considerable amount of time to arrive. For example, during my last visit, after we had finished eating, the waitress only asked my partner if he wanted another drink, completely ignoring me. Despite our attempts to get her attention, she rushed off without taking my order. This type of service is not an isolated incident and it is clear that the manager does not prioritize proper customer service training for the staff. It is unfortunate be...
Equus is the bar/restaurant attached to the Sale theatre. Generally speaking we have found eating establishments in arts precincts to be above average. Unfortunately this restaurant falls a bit short in relation to service. After being seated and given a bottle of water and menus we were left for an inordinate amount of time before we actively had to ask for someone to serve us. There seemed to be a general level of disinterest from staff. Food was fine when we finally got it. Improvement in the service area should be a priority here.
We were overcharged for one dish and although the price was reduced when we queried it we considered it was still overpriced. The milkshake I had was poor. Added to this we were seated by a door which turned out to be sliding door. This trapped my bag and hat which I had placed on the floor when a staff member opened it without warning. It also knocked my arm. Not impressed.
The pleasant atmosphere, coupled with the friendly and welcoming staff, along with one of the best eggs benedict dishes I've ever had, made for a truly enjoyable dining experience.
