"The customer service could use some improvement. The service was disappointing overall. Here's my breakdown: Food: 5, Service: 2, Atmosphere: 4."
Phone: +18037084761
Address: 2805B Sunset Blvd, West Columbia I-29169-3419, United States
Reservation, Booking
City: West Columbia
Website: http://www.firehousesubs.com/
Monday: 10:30 -21:00
Tuesday: 10:30 -21:00
Wednesday: 10:30 -21:00
Thursday: 10:30 -21:00
Friday: 10:30 -21:00
Saturday: 10:30 -21:00
Sunday: 10:30 -21:00
Dishes: 10
Categories: 5
Reviews: 2491
This restaurant truly shines in every way. The food is exceptional, deserving a perfect 5 out of 5 rating. I was especially impressed by the New York Steamer, which I highly recommend you try. The service was excellent as well, with attentive and friendly staff that made the takeout experience smooth and enjoyable. The atmosphere is warm and cozy, making it a welcoming spot even for takeout. Overall, this place is an excellent choice for dinner!
This is my second visit to this restaurant, and both times my sandwich was made incorrectly. With only a 30-minute lunch break, I don’t have time to go back and fix their mistakes. I won’t be returning here or to any other location in the chain, as my experience has been very disappointing. I would much rather go to Subway, Jersey Mike's, Sub Station II, or any other place before coming back here.
I've always appreciated dining at this restaurant, but there's one aspect that occasionally bothers me: sometimes the staff appears indifferent towards their jobs. As someone who works in customer service, I feel it's vital to be friendly and approachable with all customers, regardless of how your day is going.
I ordered a sandwich from Firehouse Subs two days ago, and it was delicious, made just the way I wanted. Today, I grabbed another sandwich—it was tasty, but they accidentally gave me extra mustard instead of extra mayo. Still, it was good overall. I’ll definitely be coming back! Book a table now
I've been to five different Firehouse Subs locations in Columbia, and this one stands out the most. The staff and management clearly prioritize excellent customer service. A big thank you to Maria for her exceptional service and the tasty sub. I can't wait to visit again soon.
The staff was friendly and attentive. For takeout dinner, the cost per person was between $10 and $20. I would rate the food a 5, the service a 5, and the atmosphere a 5 as well. I highly recommend trying the New York Steamer and the Philly Cheese Steak.
Every time I go to Firehouse Subs, I always get the Hook and Ladder combo. The one I had at this location was the best I've ever tasted! The staff was friendly, and my sandwich was made quickly. I highly recommend this Firehouse location!
Make sure to try the Hook and Ladder! They also have a Freestyle Coke machine, which is a nice feature. Additionally, there's free parking available. However, I do wish they offered hot sauce bottles. Book a table now
**Food:** ★★★★★ **Service:** ★★★★★ **Atmosphere:** ★★★★★ I strongly suggest trying the Firehouse Hero Small and the Hook Ladder! You won't be disappointed!
The customer service could use some improvement. The service was disappointing overall. Here's my breakdown: Food: 5, Service: 2, Atmosphere: 4.
Columbia, 920 Gervais St, 29201-3140, United States
Reservation, Breakfast-brunch, American, Chicken, Cheese, Meat
"Everything was excellent! We will definitely be back. "
245 Bush River Rd, Columbia, South Carolina, USA, 29210, United States
Reservation, Vegetarian, Indian, Yogurt, Curry, Meat
"Not the best Indian food I had, but far away from the worst. We gotta go. I'd return to Columbia next time."
1720 Sunset Blvd, West Columbia, South Carolina, USA, 29169, United States
Reservation, Vegetarian Friendly, Delivery Services, Mediterranean, Vegetarian, Greek
"Great service and food I had the lamb kebab. Would recommend Food: 5 Service: 5 Atmosphere: 4"
924 Senate Street, Columbia, 29201, United States Of America, 29201-3158
Reservation, Steakhouse, Seafood, Cheese, Steak, Meat
"The food and service was outstanding! Will definitely return!"
1410 Colonial Life Boulevard Columbia, SC 29210, United States
Reservation, Vegetarian, Chocolate, Desserts, Fondue, Cheese
"We love this location! They always remember us and Zoya is AMAZING!!!"
