Firehouse Subs Casselberry

I ordered two subs online. When I went in to pick up the subs, I was told that they did not have the gluten free bread I ordered. So my subs were not made. I asked for my money back and they said that I had to take that up with the website, that they could not do anything about a refund. I headed home and called Firehouse customer service. They told me that what I was told by the two employees at the Firehouse store was wrong. The refund had to come from the store that I ordered the subs from. The customer service representative said she would put in a request for the store to call me back and make arrangements for my refund and that it might take up to 7 days. A week later, I had received n...

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I shouldn't have to wait 30 minutes for a few simple subs. This place used to be pretty good, but today's staff really struggled to keep things running smoothly. In that half-hour, the team of four managed to serve around seven customers, while I was left waiting for my online order. There were fewer than a dozen people in the restaurant, yet the wait was excessive, especially since we had a date that we were already running late for. When I expressed my frustration at the 30-minute mark, I was told it would take another five minutes to have our order ready. We ultimately had to leave without our subs. Honestly, I could have gone to Publix, bought everything freshly cut from their deli, and...

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they should never have to wait 30 minutes until a few simple subparts 2 hook a btr. this place was earlier pretty good, but the today's crew couldn't get it together. the 4 persons crew delivered in the 30 minutes approx. 7 subs to customers, we did not wait to pick up online ordering prepared, to people who complained about the waiting time less than a dozen customers in there. we had to go for an upcoming date that we had waited for almost too late. When I complained about the 30-minute mark, I was advised that there would be another 5 minutes until they were ready, so we had to go instead of getting our sub-parts. I could have gone after publix, bought all items fresh cut from their deli,...

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In contrast to many places that might shrug it off, he was extremely friendly and attentive, which is a refreshing approach to customer service. This visit made a significant impression on me, especially since it was only my second time trying Fireworks Sub. My first experience was disappointing; I had ordered from the Altamonte location, and they closed their doors twenty minutes early even though I had placed my order online. They also gave me the completely wrong sandwich when I arrived. Overall, I’m now excited to return to this location!

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I wouldn’t even recommend attempting to use the men's restroom, as it was in terrible condition. The sandwiches were far from impressive. We could hear the staff struggling to close the sides of the empty metal container that held the leftover ingredients, which should have been stored properly. Instead, our sandwiches arrived with minimal toppings, completely missing the mark on what we expected. We certainly won't be returning to this franchise, and we will share our experience with friends, family, and anyone else who will listen.

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