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"Truly terrible service"
Phone: +19093426098
Address: 3808 Grand Ave, Chino, 91710-5496, United States Of America
Reservation, Booking
City: Chino
Monday: 10:30 -21:00
Tuesday: 10:30 -21:00
Wednesday: 10:30 -21:00
Thursday: 10:30 -21:00
Friday: 10:30 -21:00
Saturday: 10:30 -21:00
Sunday: 10:30 -21:00
Dishes: 0
Categories: 5
Reviews: 61
The employees and the manager are extremely rude and irate!!! I ordered pastrami with tomato, mustard, mayonnaise, and a little bit of oil. When I got the sandwich home, I opened it up and it had tons of lettuce on it, which I'm allergic to, and onion and very few tomatoes - it was just made wrong. I called them immediately to tell them and their response was rude, saying that's the way that they make pastrami sandwiches with lettuce and all that other stuff on it. Not to mention my wife and I were sitting there for over half an hour waiting for two sandwiches and there were only like two people in there. The employee said just to come in and talk to the manager, but they weren't going to gi...
After we entered the restaurant, an employee told us they would be with us shortly. However, when two more customers came in, the employee immediately took their orders instead, leaving us ignored. When we finally spoke up, the employee responded with an attitude. Our order was taken, but the other customers who arrived after us received their sandwiches before we did. More customers came in, placed their orders, and also got their sandwiches without delay. When I asked about the status of our order, I was informed it was being processed. We had ordered two small sandwiches, and after a long wait—accompanied by continuous attitude from the staff—we finally received our food. While the sandwi...
Have been to Firehouse Subs in the past, actually it's been a few years and have been pleased with the service and the selection of sandwiches. I recently visited this establishment a couple of days ago (10/29/23) and was very disappointed with the sandwiches I ordered (two New York Steamers) and to my dismay when I returned home, I found the sandwiches to only have meat and nothing else when I thought lettuce, tomatoes, onions, etc. were included nor was I asked if I would like those items to be added to the sandwiches. In hindsight, I regret not checking my order before leaving but things happen. Hopefully this post will at least help others in the future to not assume, ask questions and c...
One of the worst experiences I've ever had with a restraunt. Awful food and service. Waited 20+min for a sandwich and they messed it up and waited another 15+ minutes for them to fix it. Not worth the wait since the sandwich was by far one of the worst meals I've had. Didn't order anything fancy. Just a simple Italian sandwich. There was hardly anyone in the restraunt and they had lots of employees barely doing anything. I'm surprised this place is open. Truly in shock. Book a table now
First time here and there's a huge poster on the menu advertising the Pepperoni Meatball sub. I go to order two and the girl tells me they don't have meatballs! She didn't say sorry for the inconvenience or anything she just laughed and said they didn't make them today. Like what? So then I order the New York Steamer sandwich and there is literally only 3 very thin slices of pastrami. Couldn't believe it, definitely a waste of $12.
I ordered a meatball sandwich, and one of the meatballs was so overcooked that it was hard. They also forgot to add the cheese! I've ordered from here before, and it was never like this. This staff member needs more training or should be let go!
Ordered a large meatball to go it was ok i asked for lightly toasted bread but it was toasted well done and the bread was tough and chewy and had little cheese it was also pricey $17 service was good just wish they made the sub the way i
Y'all. It's been over 30 minutes for my order, and I still have not received my ONLINE order. Waiting inside and there's about 9 other people waiting. They need more staff or management because this is ridiculous.I ordered ONE sandwich. Book a table now
