If I could give them 10 stars I would. It 's typical firehouse subs which are great but the customer service is truly exceptional. My daughter is allergic to eggs and tree nuts and most fast food type places we 're typically met with a blank stare and I don 't know when we ask if eggs or tree nuts are in an item. And it 's like pulling teeth to try and get them to check for us. Not here. They immediately checked the sub rolls and we determined that the white sub rolls were safe for her to eat and she was able to get a grilled cheese. Firehouse is now her favorite restaurant and we feel safe letting her eat here.
When I called and asked to speak with the manager 2 days n a row 2 different girls got on the phone and wouldn't let me speak to the manager and was very rude and hung up on me . After being told it was very important. Then the 1st girl didn't hangup 1st she said to him someone wanted to talk but was very rude which was a lie I'm calling about a job then the phone goes beep n hangup wow that's not how you run a business or treat someone who's wanting to work there. But I guess I'll go else where
Did not expect the bad and unrespectful attitude of literally all three women working at 6:30 that I received when picking up my online order. I was not greeted when I came in, said to go wait in a long line for ONE CUP on my drink that I already paid for online, got into the register and the cashier went out smile and laugh to rest in a heartbeat when I asked for a cup. No manners. In any case, they showed the accuracy of the stereotypical service in Monroe, being small and trashy.
This is the best place to grab a sub. Subway isn't a good choice unless you like wilted lettuce. At Firehouse Subs, they weigh your ingredients to make sure you get a fair portion. I could eat Firehouse Subs every day; they’re fantastic. Subway is notorious for skimping on toppings, leaving you feeling shortchanged. I’m really grateful for Firehouse Subs. If you're looking for a great sub, head to Firehouse!
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This place is clean, the service is pretty fast. The cashier was patient and helpful, I had questions, you know, some get annoyed with you when you are slow like me. The food was looking pretty fresh. This location had good service, will go back for sure.
Ordered meatballs sub no pickle, because for me it ruins the taste of the sauce. This is the fourth time in a row where it clearly indicates no pickle on the order. I usually only work because I like pimples, just not mixed with tomato sauce.
My husband eats here all the time but they have recently started having a nice gluten-free sub roll, So I was able to join him. It's pricey for a sandwich but very good!
Proven firehouse subs for the first time the other week and I loved it. now I am hacked.
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The staff was incredibly friendly, and my order was accurate and delivered promptly.
The staff was very friendly. The food was fresh and delicious.
Grilled Chicken Breast Sandwich
Smokehouse Beef & Cheddar Brisket
Italian Grilled Chicken Salad
Salad-Firehouse Salad, Plain
Pepperoni Pizza Meatball Sub
Hot Grilled Cheddar Cheese
