I ordered a few pizzas from this place. The quality of the pizzas keep going down hill. Im a regualar, have ordered here for yesrs, so they have made good buisness frome me and my family ,however i have had on going problems with them giving me the wrong dip. I called up and said i got the wrong dips , and she refused to offer me a refund on my next order (of just over two pounds! and bascially said that they were not wrong, basicalully calling me a lier. I had all my family try it and they all said it was not right. It had no rosemary in it and as im a regular i order this dip all the time me and my family know how the dip tastes like. I even invited my neighbour road and she was like 'juke...
I order regularly from them as the pizzas used to be pretty good. However recently I had two awful experiences that have put me off: 1. I ordered and it took 90 minutes to arrive. I had even called when it was supposed to be here and they assured me it would be with me soon, and it wouldn’t arrive cold etc. Kids kept waiting for pizza until there was no more point. I was offered a refund that still hasn’t materialised. To top it off, when it did arrive, it was cold and inedible. 2. They sent me a voucher code. It didn’t work, so I called the customer service 7 times to try different combinations no one knew what it was and they offered zero help. I have emailed both their contact and order f...
My experience with Firezza's delivery service was really bad and caused me to not even taste their pizza. Everything was going fine ordering on their website until it came to payment. This completed through Paypal but received no email confirmation and order didn't appear online. Upon phoning up the restaurant I was told that they were having issues with Paypal and I would need to wait 20-30 mins for the order to register. After waiting this long I phoned back but they were no longer answering their phone. Over 90 mins after my original order, they phoned me back to say they'd finally received it. I told them that I wanted to cancel and the restaurant said that was fine. However, almost a we...
Ordered the signature 'Firezza ' pizza and wedges with cheese. Where to start. Food was awful. Not just a little bit as I can usually put up with bad pizza but this was inedible. The wedges were simply not cooked enough. Not even slightly underdone but to a point where you couldn 't eat it. The pizza was an absolute disgrace. Hardly any toppings, the few that were on the pizza were positioned all together. No care taken at all. And the whole idea of square wood fired pizza being their USP, forget that. Plenty of other pizza places nearby who will gladly look after you.
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This restaurant used to be good, but the quality has declined significantly. The pizza is of poor quality, and do not expect to be able to order any alcohol from their menu as they will not deliver it. It appears that they only employ Muslim delivery drivers who will refuse to deliver orders that include alcohol. You will only be informed of this issue when you call the branch after your order is very late, as they do not notify customers of any problems.
Really?? STOP WASTING MY TIME!!!Wow wow!! 2 weeks consequently problems with my order. The problem is TIME. Seems like Firezza can't accomplish with their deliveries, sometimes they have not drivers, sometimes they have too many orders, sometimes they have not idea what's going on...oh dear! What a shame!! It's an incredible great product with a VERY POOR management and organizational skills. I'm sorry to say. I WILL NOT ORDER ANYTHING FROM YOU ANYMORE.
The service matches the food quality careless, as if you are a nuisance. They lack any social graces, and it's like going into a shady car garage where they communicate in grunts. The food quality is poor, oddly cooked (some over cooked, some under cooked) and some even appeared to be microwaved food. Really poor.
The food took over an hour to arrive, and when it did, it was cold and lacking in toppings. We had to microwave everything, which ruined the taste. We reached out to Firezza to express our dissatisfaction, but received no response. It seems they only care about getting paid for serving subpar, cold food.
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Visited on Tuesday, ordered to take away, staff seemed busy, as we waited someone called asking where their pizza was “late” My pizza was not tasty at all, too much tomato purée not enough “if any” cheese it really was like eating tomato purée on a pizza base. Very disappointed, I will not be returning.
I used to love this pizza place but after waiting for my order that never arrived and receiving terrible service over the phone, I will never be ordering from here again.
Salted Caramel Gelato - Icecream Union
Nduja (Spicy, Soft Calabrian Sausage)
Sundried Tomato & Basil Puy Lentils
Strawberry Gelato - Icecream Union
Friarelli (Italian Wild Broccoli)
Chocolate Gelato - Icecream Union
Slow Roasted Marinated Tomatoes
Montepulciano D’abruzzo 2012
3 Drinks For The Price Of 2
2 For £6 On Selected Dishes
