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"From the moment we arrived we knew we chose the right place. Beautiful lobby, lot's of staff and very attentive. Our room was great. We ate at Fredricks and the Crows Nest and both were awesome. We were originally scheduled at a different hotel. I'm so happy we ended up here!"
Phone: +19073432218,+19072766000,+18008431950
Address: 939 W 5th Ave, Anchorage, AK 99501, USA, United States
City: Anchorage
Monday: 11:30 -24:00
Tuesday: 11:30 -23:00
Wednesday: 11:30 -23:00
Thursday: 11:30 -24:00
Friday: 11:30 -23:00
Saturday: 11:30 -23:00
Sunday: 11:30 -24:00
Dishes: 10
Amenities: 15
Categories: 5
Reviews: 1741
My family and I stayed here in 2 separate rooms on the 9th floor after an Alaskan cruise with Silversea. When we arrived one of our rooms was ready early which was nice and the other one shortly after. As a former Hotel Operations Manager, I was quite disgusted with the front desk. The manager was not friendly, and it was like pulling teeth to get a smile from the agents. They didn't even acknowledge your presence at the front desk as they always had their heads in the computers. FD Agent Lars is the exception, and they are lucky to have him. He is a hard worker, always smiling, and goes above and beyond for the guests. The hotel is huge and has a tremendous number of outlets. My family and...
This hotel may have been the hot spot in the 60’s but its beyond time for some upgrades, especially for the price. The mattresses and pillows are very poor quality, seem to be the original ones. 3 out of the 4 rooms we had were extremely noisy from elevators and people coming constantly. People also love racing up and down the streets at all hours. Poor lighting in the bathrooms and no fan for the shower. Broken toilet paper holder. Tall lamps are falling apart. The QR code room service menu is not the correct menu. Tons of wasted space throughout this hotel. Decent food, but not the five stars they claim, even at the high end rooftop restaurant. This hotel is also a big hub for people takin...
The hotel is lovely, our Tower 3 2BR suite was gorgeous. The greeting at check in at 1030pm was not pleasant, there was no explanation about the 20th floor breakfast that was part of our reservation or the wine/snacks daily on the 20th floor. The Suite which had a 2nd bedroom door was locked and when I returned to the front desk they said it had to be unlocked, the person who came to unlock the door acted like they were doing us a favor opening the door. The service in the restaurant at breakfast time (for our take out order), was great, the hostess was lovely and we received our take out meal super fast. The accommodation made up for the initial greeting. The receptionist in the WOmen’s Ath...
We stayed here one night pre cruise-We found it very comfortable and the food and staff were amazing. As others have said the hotel is showing it age but it was still very clean and comfortable. Plus very easy to hook up with cruise reps and there is some shopping right in the hotel
From the moment we arrived we knew we chose the right place. Beautiful lobby, lot's of staff and very attentive. Our room was great. We ate at Fredricks and the Crows Nest and both were awesome. We were originally scheduled at a different hotel. I'm so happy we ended up here!
