I work in pleasantville and have been a consistent customer of frank and joes for the last ten months. Never once had a problem with any of the staff or their food. The food is great, however the owner has horrible character. He works the morning shift and i start work early at 7. I’ve consistently ordered the same order around 6:30 in hopes to have it ready to eat, as i commute from White Plains. For the first time he had underperformed and didn’t even make the order when i arrived this past monday. Being that i had been a loyal customer, i had returned at lunch asking for a discount since i wasn’t able to eat all morning as a result. The staff kindly obliged no issues. However, today i cal...
Look, the food here is good, really. However the owner is really NOT friendly and the service, if you are getting it from Robert is the worse and not friendly. It’s a shame because the food is good, the workers are nice but like the reviews say Robert is a terrible miserable person. We were going to do a catering order with them this weekend but will be taking our business elsewhere after my last experience with robert picking up a sandwich. To sum up my experience, I ordered a sandwich in advance, came to pick it up with my son, a toddler, who I had to leave in the car outside of the store (because it’s a pandemic) and Robert made me wait 20 min to simply hand it to me, when it was ready on...
I have to say, the food at this restaurant is delicious. However, the staff could use some training in customer service. On my recent visit, I encountered some issues with a particular staff member - a short, light-skinned Latino man with beady eyes who I believe takes phone orders. I informed him that I was picking up food for my office, and requested that certain items be rung up separately as we would be paying individually. He became confrontational, insisting that they do not separate orders and that I should have specified this over the phone. This led to a heated argument, not only with the beady-eyed man but also with the owner - a shorter, older Italian man with glasses. Despite the...
I ordered on grubhub for the 1st time. The order was never delivered to the.l correct apartment and the guy had the nerve to say oh well when I called $40 for a wrap and a salad I never received. Do not give them your business they have zero customer service experience or hospitality experience. I am 19 years nyc hospitality experience and have never ever dealt w more disgusting people. Not to mention the order was 45 mins late. I’m so appalled at how I was treated.
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The service was extremely rude. Despite standing for over 5 minutes and being ignored, the man with glasses behind the counter snapped at me. I walked out immediately. There are plenty of other restaurants on Wheeler with great food and service. While the other employees seemed pleasant, the behavior of this particular individual was unacceptable.
Look at the food is good. The service is absolutely terrible though. For a while I was going there to get my lunch, because they do have really good food and good prices but the owner is just a really rude person and there’s better options literally across the street.
I ordered one of their signature sandwiches and when i got home literally 3 of the 5 ingredients on the sandwich were missing….not sure how this happens when i didn't put in a special order, but at-least they put it on bread
This restaurant is truly amazing, and I have been a loyal customer since I was 18 years old. Now that I am almost 40, I am still impressed to see the same owner here, serving the absolute best dishes.
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Amazing! Food is great! Hot food and great selection of sandwiches. Employees are extremely nice and helpful. Very courteous definitely recommend!
The best food and quick service !! Absolutely love this place and definitely would recommend 10/10 !
