We arrived for afternoon tea for Mother’s Day where we were shown to a massive staircase as we were with our 94 year old mother , a baby and a five year old this was an impossible feat to climb After asking about a lift...we were then taken around a dark dirty corner ,thru a door to a even darker dirty disabled lift up to the wrongly named garden room. This was a massive room with large round tables devoid of any atmosphere at all .Tea and coffee were served in flasks and we asked for teapot or hot water )we were told we could burn ourselves !No chance of flat white !! was big slabs of bread for the sandwiches and generic supermarket type cakes. What a let down for a special day Staff were g...
we called a hot snack and drinks the morning. the roundhay bap, sausage, speck, egg, tomato and mushroom ordered in a roasted bap and two cappuccinos. the coffees were served hot while the meal was prepared and cooked. the bap was served. in good time, and friendly waiter, omah, asked if we wanted to share, and he gave us a second plate and cute. that was the first time we visited the mansion house. on a very hot day it was cool inside and well ventilated. it offered a quiet atmosphere to spend an hour. all staff were efficient and friendly, and that made our experience more pleasant. the meal itself was delicious and was presented so imaginatiw without being gimmicky.
Visited with 3 friends for light lunch after walking. Ordered soup which was on menu. The manager came to the table after we had waited some time and said there was no soup available and it shouldn’t have been on the menu.He was polite and...apologetic and when we said we would just have coffee he said “ well let me bring you some toasted tea cakes” we said very kind but we will just have coffee. .He insisted and 3 of us accepted. When we came to pay we were astounded that he charged us for the tea cakes and when we said we had assumed it was a gesture of goodwill he vehemently denied this! Really poor customer service.
Visited with friends for light lunch after walking. Ordered soup which was on menu. The manager came to the table after we had waited some time and said there was no soup available and it shouldn’t have been on the menu.He was polite and...apologetic and when we said we would just have coffee he said “ well let me bring you some toasted tea cakes” we said very kind but we will just have coffee. .He insisted and of us accepted. When we came to pay we were astounded that he charged us for the tea cakes and when we said we had assumed it was a gesture of goodwill he vehemently denied this! Really poor customer service.
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Omar and the rest of the team really went the extra mile to make lunch with my mum amazing even taking beautiful photos for us! The falafel wrap was exceptional. I definitely recommend this cafe restaurant in Leeds.
omar and the rest of the team really went the extra mile to make with my mama lunch amazing even beautiful photos for us! the falafel packaging was exceptional. I recommend this cafe restaurant in leeds.
Manger was extremely rude . Would not give any ingredient information on the cakes . Ended up not being able to eat. Senior management were not sympathetic to the problem.
excellent service, beautiful staff, great coffee and eat in a stunning environment! really, what is not to like. the drive to the restaurant/café in roundhay and beyond.
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The staff are amazing and have excellent customer service skills and willing to go that extra mile to make you feel comfortable and welcome
very friendly staff. we had only coffee, that was good. nice pleasant atmosphere over the view of the park.
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The Garden Room Afternoon Tea (For
Free Range Chicken Apricot Terrine
