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"Sadly this was a mediocre offering. I went for takeaway option and had Beef Stir fry in Oyster Sauce. It also was cash preferred, with 10% discount applying on if more than $40 spent."
Phone: +61288832005
Address: Wrights Rd, Kellyville, The Hills Shire, New South Wales, Australia, 2154, Castle Hill
City: Castle Hill
Website: http://www.gati.com.au
Monday: 11:00-20:00
Tuesday: 11:00-20:00
Wednesday: 11:00-20:00
Thursday: 11:00-20:00
Friday: 11:00-20:00
Saturday: 11:00-20:00
Sunday: 11:00-20:00
Dishes: 10
Amenities: 24
Categories: 5
Reviews: 1028
We’ve eaten here many times with friends and always enjoyed the value for money food and service. We supported them all throughout Covid. Tonight we ordered a home delivery. 35 mins after placing the order through Menulog I had a call from an obnoxious woman who told me they didn’t deliver to my address. It was hard to get a word in as she continued to talk over me and despite telling her we were long term regular customers she totally refused saying they were “too busy.” Well lady, I’m going to help you with that problem if that’s all being a regular customer means to you. Plenty of other Thai restaurants around who actually value their customers!!
We ordered and paid for our takeaway- and they gave it to another customer. My husband even asked if they were sure the order they gave away was correct (ours) and they said it was. When we were given the wrong order, they didn’t seem to care at all. No compensation. Didn’t want to hear my husband explain it was now very inconvenient as our night was planned around the timing of picking it up. They just don’t care. And the food is average at best. Plenty of other Thai restaurants around here.
The standard of food has deteriorated over this year. The chicken skewers with satay sauce was dry, the fried rice was over cooked. The rice was chalky, and the container was only 3/4 filled, mostly with huge chunks of onion. The beef stir fry was tough, the prawns from the prawn salad were over cooked. We’ll be looking for another Thai restaurant.
Forgot to take drinks order. Garlic and pepper crab good choice. Food quite good but they couldn’t wait to push us out the door. Asked us to pay before wife finished eating. Won’t be coming here again.
Sadly this was a mediocre offering. I went for takeaway option and had Beef Stir fry in Oyster Sauce. It also was cash preferred, with 10% discount applying on if more than $40 spent.
