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"When we first entered the restaurant, the hostess was extremely rude, asked to see a menu we were ignored. When we were finally able to order she got extra crabby. Well we waited for our food then left and no utensils to eat no napkins and we ordered general Tahoe chicken and we got sesame chicken."
Phone: +16302328350
Address: 537 E State St, 60134, Geneva, US, United States
City: Geneva
Website: http://www.gen-hoe.com/
Tuesday: 11:30 -21:00
Wednesday: 11:30 -21:00
Thursday: 11:30 -21:00
Friday: 11:30 -22:00
Saturday: 11:30 -22:00
Sunday: 11:30 -21:00
Dishes: 10
Amenities: 6
Categories: 5
Reviews: 1784
They forgot en entire entree of my meal and would not provide a refund the only option was to pick it up and I live a distance away and come here because I like their food. I asked if they could provide a small side for the inconvenience as I'm using my gas and time to come back and they couldn't even do that. I will not be coming back. Edit: i got my replacement item and I ordered vegetarian and there was Chicken in it. I am disappointed considering I go out of my way to get the food from here because I usually like it. They did this time offer another item as a one-time courtesy but I really don't feel like it should have gotten to that point.
Awful experience. My daughter and I stopped for dinner last night. Before we ordered I asked if what I was ordering could be made gluten free (shrimp Kow) Our server assured me that it would be. I also ordered a second dish to take home that I was assured was made gluten free. It wasn’t. I became sick about 30 minutes after eating which is what happens if I eat gluten. It isn’t some fad diet some people get very sick and it lasts a few days. Also the additional dish I brought home that I was assured was gluten free was covered in breading. If you have a food allergy of any kind I don’t recommend going here.
Awful experience. My daughter and I stopped for dinner last night. Before we ordered I asked if what I was ordering could be made gluten free (shrimp Kow) Our server assured me that it would be. I also ordered a second dish to take home that I was assured was made gluten free. It wasn’t. I became sick about 30 minutes after eating which is what happens if I eat gluten. It isn’t some fad diet some people get very sick and it lasts a few days. Also the additional dish I brought home that I was assured was gluten free was covered in breading. If you have a food allergy of any kind I don’t recommend going here.
We have ordered food 5 to 6 times. Last 2 times we ordered beef fried rice. We ordered it with extra beef. There was barely any beef in the rice. We are Very disappointed. They have no problem charging us more. They need to put in the extra beef. Sorry to say this. But we will take our business somewhere else.
When we first entered the restaurant, the hostess was extremely rude, asked to see a menu we were ignored. When we were finally able to order she got extra crabby. Well we waited for our food then left and no utensils to eat no napkins and we ordered general Tahoe chicken and we got sesame chicken.
