Gino's Pizza Corporate Office

I am thoroughly disgusted with the service at my local Gino’s at Roseland Plaza in Burlington. I phoned in an order and when I went to pick it up, the staff had no knowledge of my order. There were 2 staff members standing around, no one in the store and there didn’t appear to be any orders in progress. I recognized the voice of the woman as the person who had taken my phone order. They admitted that my order had been missed and did not seem at all concerned.There was no apology offered. They said they could make pizzas while I waited. I asked for discount due to missed order and they refused rudely. This was the second time I have experienced this at this location. I should never have gone...

• Useful
• Not Useful
• Reply

Was at Gino's Main Office this morning. Unfortunately they don't make pizza at this address. I'm sure it would be awesome if they did. Reception immediately greeted me with a warm smile. I was attended to within minutes and wasn't kept waiting. World class service at this office. Great job Gino's!

• Useful
• Not Useful
• Reply

What happened to Gino's I have been eating Gino's since it opened in1980,s the pizza doesnt taste the same and wings are terrible I wish they would not have changed there recipes Im sorry but can't handle the new taste

• Useful
• Not Useful
• Reply

Always a wonderful experience to visit Gino’s corporate head office. Everyone is so helpful and they never make you wait unnecessarily. They are very organized and always motivated to getting things done quickly.

• Useful
• Not Useful
• Reply

The pizza we ordered yesterday took just under 1 hour and 40 minutes to arrive. The previous pizza order had the incorrect ingredients. Ginos sucks!!!

• Useful
• Not Useful
• Reply