We live in Dorset but my In-Laws live in Cambridge and we have had several great family celebrations at the Felix Hotel, including a wedding last April. Therefore it seemed the perfect place to take my In-Laws to for Christmas lunch this year. I booked early and a few weeks before Christmas I got a phone call from Reception to say they were e-mailing the Christmas Lunch menu to me for us to make our choices. The menu did not arrive, so I telephoned the hotel and they apologised and said they would re-send it. Again, it did not arrive, so I telephoned again to be told that they had sent it, twice, to the wrong address. On Christmas Day we arrived at the restaurant where a young woman, who was...
We have stayed at this hotel and dined at the restaurant on multiple occasions. This time, staying at a Premier Inn across the road, we decided to dine here. The Bistro menu is competitively priced, possibly to attract more diners like us. There were only four other people dining, with two waitstaff (one male and one female). The male waiter seemed inexperienced and did not know how to properly serve guests. He brought us a bottle of wine without checking if we needed help with it, and left the foil edges on the bottle after opening it. He also forgot to provide us with cutlery and did not ask if we were enjoying our food. When my wife didn't like her dish, we had to wait for someone to clea...
I had reservations about eating here as my first visit ten years earlier had been a disappointment but I should not have worried; this time around I was very impressed. The service was quick, very polite and unobtrusive; the ambiance of the dining room was very pleasant without their being too much noise and the temperature was fine. The food itself was beautifully presented and did not take too long to arrive. While I did not particularly like the taste of my linguine that was no reflection of the food itself but rather my not knowing exactly what I was going to get. It was cooked perfectly well and the portions were more than adequate. My friend very much enjoyed her meal and I suspect we...
My wife and I dined at Graffiti restaurant during our stay at the Felix hotel. The restaurant is small, clean, and reasonably comfortable. However, the service was lacking as there seemed to be insufficient staff. They were friendly but appeared overwhelmed. The quality of the food was also disappointing. While my starter of scallops and belly pork was good, my wife's arancini were mushy. The main course, pollock on a bed of seafood paella, was not up to standard. My pollock was under seasoned while my wife's was overly salty. The seafood paella was unappetizing, resembling a yellow mush. We decided not to stay for dessert or coffee and will not be returning to this restaurant.
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I made a reservation for afternoon tea for 6 people for the following week and was informed that I needed to indicate which version of the tea each guest would prefer. I found it unreasonable to have to make that decision for everyone. It seems that the restaurant does not keep enough food to accommodate all three of their afternoon tea options. I decided to cancel my reservation as I have concerns about their ability to handle any aspect of their service if they cannot manage something as simple as this.
We ordered our food in the bar with a polite and efficient server. We were shown to our table where food came in good time. Well cooked thoughtful food presented and served well. If Im ever back in the area I will call again.
Been several times before but oh dear.. gone down hill. Only bistro menu available souffle was sloppy, main was good, cheese course very minimal. Service poor, friendly but pretty non existant. Shame.
We had an afternoon tea. The staff were so friendly even we asked have in the different room. Because we booked 4:30 slot, very quiet. Such a relaxing time.
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Really enjoyed the the whole time. Lovely meal and thanks for the service
Great venue, will go again and recommend to friends and family
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Two Scones, Clotted Cream And Strawberry Preserve
Warm Pork And Confit Onion And Sausage Roll
Homemade Beef Brisket Burger In Brioche Bun
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Selection Of Homemade Ice Cream And Sorbet
Norfolk Cordials – Handmade Fruit Cordials
Selection Of British And European Cheese
Homemade Biscuits And Chocolate Brownies
