I have always loved this Hotel. This December was our 4th visit. However, it’s not a great place to eat, if you have food allergies now. The menus both for breakfast and an evening meal have the minimum of choice. I’m Celiac and dairy free and was shocked that there is no alternative choices for anything. The breakfast is not good at all and other than requesting gf bread which you have to ask for and you only receive one postage stamp piece of it ! The rest of the breakfast you are left with the minimum amount of choice that are safe to eat. It was sad that’s there is no dairy free yogurt no GF cereal no gf pastries or biscuits. Couldn’t even eat the sausages or mushrooms this very much lim...
Me and my friends decided to come to The Lygon Arms for a drink on a Friday night, instantly we came into an unsurprisingly empty bar and were met with a snide comment about not being able to open a stiff door, We went and sat down to enjoy a pint spending 6 pounds which is easily one of the highest priced pints in the town). We sat down for about 15 minutes and a few more people came along to sit down and were rudely refused entry for not instantly purchasing any alcohol 2 of which were designated drivers and one a recovering alcoholic. We were just sat quietly enjoying a drink and we were met with without a doubt the worst service I have ever experienced in my life, which I am not using li...
Booked lunch in the Grill Lovely ambiance as we entered.We were sat as we arrived It was a horrid day and we were very windswept! I noted there was a roaring beautiful fire. I said to My husband “ Oo can we sit there as I was cold I was pointing! The head waitress came straight over and came over to ask if we would prefer to Be by the fire . So we moved it was so good she is tip top at her job so very professional well done to her !! Food was impeccable but I wasnt given the option of the xmas menu . I would have probably had turkey as I noticed the next table were eating it ! But hey ho we had a memorable lunch a lovely celebration. Thankyou
Booked restaurant for birthday treat. How disappointing after waiting years to go there. Firstly restaurant didnt tell us our table was ready after sitting in bar for 30 mins! We had to chase it up with manager. We then had to wait 50 mins for meal to arrive, it was passed 22.00 before we ate. I had lamb which was nice enough but gravy far too thick looked like made out of granules! It certainly was not worth £120 price tag which had 12% service charge which I object to. I tip what I think its worth thankyou. Wont go back for sure!
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Food was awful. 4th time at the James Martin Grill each time we were very disappointed, never again. We have seen many changes over the years and have always returned. Regrettably the food served since the James Martin launch has not lived up to expectations and has deteriorated in quality.
Came here with friends to celebrate a 30th birthday. Firstly, disappointed with the customer service. All of the staff seemed very moody, no personality at all and very blunt. We had a ‘drinks reception’ to start, where we found the waiter to be unhelpful with...
Lovely setting but overpriced and some strange policies in the bar. We were seated near the entrance which was in a cold draft. The service was good but the food was very disappointing considering the high prices. The starter of goats cheese and beetroot was...
We had afternoon tea here on a Sunday in November. Afternoon tea was the only option when booking the Russell Room which was a little disappointing as we wanted Sunday lunch. We found the tea really good value being used to London prices. We couldn’t...
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Went to the grill for Sunday lunch with my partner. The room is beautiful and definitely a lovely setting for a Sunday lunch. Food was good, but the service was poor. Long waits between courses, between waiters coming to us and it took 30 minutes...
Visited for lunch in the lounge area as a couple. Limited menu which would not have been a problem if the food quality had been better. I ordered a steak sanger. The look of the sandwich was very nice until I tried to cut the...
