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"The customer service was terrible. The waiter was a kind guy, but they have two new managers who are not well versed in customer service at all. They do not try to accommodate or make up for what they lack compared to other restaurants in this chain. Will not be coming back to this location specifically."
Phone: (+1)5628093800,(+1)5628655990
Address: 11324 South St,CA 90703-5414, United States, Cerritos
City: Cerritos
Website: https://www.www.gyu-kaku.com/
Monday: 17:30-22:30
Tuesday: 17:30-22:30
Wednesday: 17:30-22:30
Thursday: 17:30-22:30
Friday: 17:30-22:30
Saturday: 17:30-22:30
Sunday: 17:30-22:30
Dishes: 6
Amenities: 7
Categories: 5
Reviews: 1414
Arrived at 8:30PM for dine in. When we arrived we saw the sign- no all you can eat My friend was so bummed seeing this is the only Gyu-Kaku location that doesn’t offer the all you can eat option. The restaurant was dead yet service was super slow and they were out of some items. We ordered one of the combo meals for 2people: comes with 1 piece beef tataki sashimi appetizer, miso soup, house salad, 5-6 different meat selection, upgraded rice to sukiyaki bibimbap which is a must! my fave dish here. We opt out on the s’more dessert. Too full and not a huge fan of s’more. Would come back just for the sukiyaki rice pot. Unfortunate the Cerritos location does not offer takeout, dine in only.
Would not recommend this place to anyone. Had a terrible experience, been wait at the door for seating while nobody ahead of us and all the tables are empty. We finally got seated after 10 minutes then we waited for 20 minutes and no server came up to our table. The server in our section just walked pass our table then served the table that came after us. Then other server took over our table, then told us because they’re closing so we couldn’t do their menu for the AYCE. He went check with the manager and then we still got NO. We ended up with leaving the restaurant but wasted half an hour seating there, no water and nothing.
We arrived at the restaurant at 8:50pm and were not seated immediately. It took about 5 minutes for someone to seat us. Once seated, none of the servers acknowledged our presence. A group that arrived after us was promptly attended to. The service for the group was slow and lackadaisical, as were the other servers at the time. Finally, after 20 minutes of being ignored, one server approached us to offer assistance. Unfortunately, when we tried to place our order, we were informed that most of the items we wanted were unavailable. Due to the neglectful service, we had no choice but to leave.
My wife intentionally left no tip on the merchant copy because the initial check came out 134 but they actually charged 158 on the card without explaining anything, so we assumed they included gratitude already. (we didn't order anything else after we got the check. Today we checked the card statements, found out they charged $25 tip so the total came out $183.45 on her credit card statement. I'm disputing this charge anyway but look out your bill/check as they manipulate the tip amount. For sure I'm not returning back.
The customer service was terrible. The waiter was a kind guy, but they have two new managers who are not well versed in customer service at all. They do not try to accommodate or make up for what they lack compared to other restaurants in this chain. Will not be coming back to this location specifically.
