My worst gyu-kaku experience by far. I made a reservation for my family and infant. I made it very clear that I would be coming with a baby. When I arrived, they could not accommodate our stroller. The hostess basically said there is no way to accommodate the stroller and said the table for a stroller is already reserved. Since when can we reserve tables meant for strollers? If that was an option on my opentable, then I obviously would have done it. And how is there absolutely no space to place a folded stroller somewhere in the restaurant? I’ve never had this issue with my infant and stroller at any restaurant. This was extremely annoying. I am not sure I will be returning here.
We were celebrating my nephews birthday. Our service was not up to par . To top it off After waiting 20 min for service I went to ask the hostess to change our grill and as she changed it she drop the grill which cause me to get burned and all she gave me was ice and a napkin to cool off the burn. To top it off she didn’t notify her manager I had to let our waiter know and finally the manager approached me and said she is sorry and that she gets burned all the time as if that was a good excuse for the incident . She provided only ointment and a 20% discount on my bill . What a joke . Will be contacting her manager since they don’t file a report .
Worst experience I’ve ever had at a Gyu-Kaku. Asked to speak to a manager after receiving terrible service and she made us feel insignificant and bad for complaining, even though we had every right. They never checked on us and then the server shouted at us when we left. I am horrified.
The food is excellent! The portion sizes are smaller than what you might be accustomed to, so I recommend ordering extra to fully enjoy the meal. The staff is always fantastic, and the prices are very reasonable. I dine here weekly, sometimes even twice a week. I absolutely love it!
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The food is fantastic, and while the portions are on the smaller side, they can be easily doubled to indulge even more. The staff is always wonderful, and the prices are very reasonable. I dine there twice a week and absolutely love it!
The food was excellent. However, when we arrived, our reservation hadn't been arranged, despite the restaurant not being very busy. We had to wait for our table. On a positive note, our server was fantastic.
I love using OpenTable to make restaurant reservations, and dining at Gyu-Kaku is always a pleasure. We've introduced all our friends and family to this place, and they continue to return.
As always, I love you all! Tamara, Sasha, Patti, Jazzi, I'm so glad you're back. I've missed you more than you can imagine. Thank you all!
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Service was excellent. Clean. Menu is limited due to re-opening.
This is the closest location to me. I love Gyu-Kaku.
